Key Account Collector

Demant•Franklin Township, NJ

6d•$18 - $26

About The Position

This role is responsible for ensuring prompt payment from customers for products purchased and services provided based on the agreed upon payment terms. This is accomplished by proactive communication with customers, ability to prioritize and monitor customer accounts and payments. This role requires a customer service mindset, good communication skills, and ability to manage multiple tasks and prioritize.

Requirements

High School Diploma or General Education Degree (GED); and credit related experience and/or training, or equivalent combination of education and experience required.
Experience in customer service and/or collections preferred
Strong computer skills
Demonstrates a high degree of organization, accuracy and a high level of customer service skills
Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers
Demonstrates the ability to meet productivity goals and deadlines
Ability to work well as part of a team
Excellent written and verbal communication skills
Experience with Microsoft Excel
Must enjoy learning and be self-motivated

Responsibilities

Communicate with customers via phone, email, or mail
Establish and maintain effective working relationships with customers and internal staff of other departments (Sales & Sales Operations) for the purpose of providing and obtaining information and working jointly on customer accounts
Monitor assigned portfolio of customer accounts, proactively addressing and following up on overdue accounts.
Perform account reconciliations
Ensure customer credits are applied to appropriate invoices or cleared based on the Company’s Policy.
Make between 85-100 out-going collection calls a week
Track and follow up on promise to pay to pay and/or payment arrangements and document customer conversions/updates
Negotiate payment plans with customers in cases when non-payment occurs and/or to resolve past due balances
Ability to identify high risk accounts and recommend customer credit hold
Recommend accounts to be written off or sent to outside collection agency based upon collection efforts
Prepare monthly feedback reports on payment collections
Proactively communicate monthly with sales and management on status of portfolio.
May perform miscellaneous tasks/projects as directed by Collection Supervisor.

Benefits

Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts