Manager - F/T Day - Joint and Spine Program

Hackensack Meridian Health•Red Bank, NJ

10d•Onsite

About The Position

The Mgr, Clinical Program is responsible for coordination and daily operations of the Riverview Joint and Spine program. The manager acts as a clinical resource to staff, physicians, and patients regarding the program. Represents Riverview’s Joint and Spine Center on the hospital leadership team, reporting on relevant data and key metrics. Responsible for developing and managing the budgets for assigned areas, including monitoring and analyzing key financial indicators and performance metrics. This includes modifying business activities as needed in response to changing financial situations.

Requirements

Bachelor’s degree in nursing.
Minimum of 3 years of experience in related field.
Minimum of 1 years of leadership experience.
Current valid NJ RN license.
BLS Certification.
Proficiency in MS Office, Excel and EPIC.

Nice To Haves

Experience with elective hip and knee/joint/spine Orthopedic population preferred

Responsibilities

Participates, develops, implements, and evaluates the certification compliance for the program (i.e. TJC, DOH, CMS). Maintains required audit logs for quality control and care standard compliance.
Interprets, implements and enforces department and program-specific policies and procedures. Maintains current knowledge of state/government regulatory standards and requirements. Maintains knowledge of standards in guiding all aspects of patient care.
Assists the medical director. Ensures communication among physician, patient, and outside referral sources is accurate and timely.
Functions responsibly as a clinical manager. Collaborates with interdisciplinary teams when appropriate and consistently utilizes appropriate teaching methodology based upon the learning needs of the patients and staff. Develops instruction sheets, order sheets and checklists pertaining to protocols.
Develops, implements and maintains policy and procedures department wide. Consistently meets with team members, physicians and management for understanding of protocol and plans follow up.
Communicates in a professional, courteous manner with patients, families, visitors, team members, and physicians to promote high quality care and superior levels of service. Ensures patients are treated promptly and questions and concerns are dealt with in a timely manner.
Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the office of patient experience and nursing leadership.
Other duties and/or projects as assigned.
Adheres to HMH’s Organizational and Managerial competencies and standards of behavior.