Manager IV, Field Service Engineer (M4)

Applied Materials•Austin, TX

9d•$112,000 - $154,000•Onsite

About The Position

Manager IV, Field Service Engineer (M4) at Applied Materials, a global leader in materials engineering solutions. The company designs, builds, and services cutting-edge equipment for the semiconductor and display industries. This role is crucial in supporting customers by ensuring their equipment operates effectively and by driving innovative solutions. The position offers a supportive work culture that encourages learning, development, and career growth, empowering employees to push boundaries and learn daily in a leading global company. Applied Materials is committed to employee health and wellbeing, providing programs and support for personal and professional growth.

Requirements

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.
Applies understanding of the industry and how own area contributes to the achievement of objectives.
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
Identifies and resolves technical, operational and organizational problems.
Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives.
Guided by policies and resource requirements within business unit, department or sub-function.
Guides, influences and persuades others internally in related areas or externally.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.
This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements.
Manages local inventories and RMA procedure.
Maintains DSO according to goal.
Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through communication of business progress, setting goals, controlling achievements, and establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers.
Develops CE skills, spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service.
Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the work force.