Manager IT Support Service-Wake/GA

Advocate Health•Rome, GA

7d•$51 - $77•Onsite

About The Position

The Manager IT Support Service oversees technology support and infrastructure for the assigned site or region. The role evaluates technology products and solutions, works with business leaders to understand information needs, and ensures applications and infrastructure are maintained to support operations. It coordinates resolution of technology issues and service requests, communicates changes and outages, and works with executives and operational leaders to identify business needs and adoption barriers. The position is responsible for local technology availability and uptime through capacity, backup and recovery, lifecycle, and server-health planning. It also manages system updates, security patches, and software licensing. The manager leads staff and budgets, supports employee development and performance management, and ensures that work complies with the organization’s ethical standards and applicable policies, regulations, and laws. The position is full time, 40 hours per week, onsite Monday through Friday from 8 a.m. to 5 p.m., with after-hours on-call availability as an escalation point. It requires travel and work in a normal office environment.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field.
Three years of experience in information technology and/or project management, including one year of supervisory experience managing staff and budgets in an information technology environment.
Demonstrated project-management expertise.
Knowledge of performance-management and improvement techniques.
Excellent verbal and written communication skills, including the ability to communicate with all organizational levels; good presentation skills.
Experience working in a team-oriented, collaborative environment and strong teamwork skills.
Strong organizational, analytical, interpersonal, technical, and problem-solving abilities.
Self-motivated and able to work independently, respond to department requests, and collaborate with others to identify high-quality solutions.
Strong decision-making abilities.
Able to travel; position is exposed to weather and road conditions.
Able to operate all equipment necessary to perform the job.

Nice To Haves

Exposure to finance and budgeting.

Responsibilities

Research, evaluate, and recommend hardware and software products that enhance the organization’s information systems.
Work with functional and operational managers to understand current and future information needs and determine how systems should be installed, configured, and maintained.
Ensure applications and infrastructure are current and available to support business operations.
Ensure technology problems and service requests are resolved in accordance with service-level objectives and information systems policies; communicate technology changes and outages to impacted users.
Engage site and regional executives, service-line leaders, and operational leaders to understand business needs, issues, and adoption barriers.
Locate existing solutions or develop new technology to address site or regional issues.
Maintain local site and regional technology and infrastructure to meet or exceed uptime targets through capacity planning, backup and recovery planning, lifecycle planning, and server-health monitoring.
Investigate, test, and apply system and application updates and patches; ensure system software is properly licensed and tracked.
Perform staff-management responsibilities, including hiring, promotions, staff development, performance evaluations, compensation changes, employee concern resolution, corrective actions, terminations, and supporting employee morale.
Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
Understand and follow the organization’s Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, including shift and on-call pay, based on the teammate’s role.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Career-development programs.