Manager, IT Services

Vast•Long Beach, CA

21d•$137,000 - $194,000•Onsite

About The Position

Vast is looking for a Manager, IT Services, reporting to the Senior Manager, IT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. This will be a full-time, exempt position located in our Long Beach location.

Requirements

2+ years in a management role within an IT help desk environment
Strong project management skills with the ability to prioritize tasks and meet deadlines

Nice To Haves

Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)
Strong operating systems' proficiency including Linux, Windows, and OSX
Excellent communication, interpersonal, and leadership skills
Ability to analyze complex technical issues and provide effective solutions
Proficiency in using help desk ticketing systems and other IT support tools
Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus
Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems

Responsibilities

Manage and mentor a team of support technicians to ensure high-quality technical support services
Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management
Develop and implement strategies to meet and exceed service level agreement (SLA) goals
Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations
Collaborate with cross-functional teams to prioritize and address critical IT support needs
Conduct performance evaluations and provide feedback to help desk team members
Coordinate training sessions to enhance the technical skills of help desk staff
Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables
Stay updated on industry best practices and technologies to continuously improve help desk operations