Manager, IT Service - Software Asset Management

Centene Corporation•Remote-MO, WA

22h•$102,900 - $190,500•Remote

About The Position

Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function. Provides oversight to the major enterprise system management and event management tools, and their respective maintenance. Leads ITSM strategies, including collaborating with disaster recovery and business continuity teams. Also manages the overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards as defined for core functions that are essential to supporting Centene's established IT strategic objectives. Lead the enterprise Software Asset Management team and oversee software license governance, optimization, compliance, lifecycle management, reporting, and operational delivery. Partner with Procurement, Finance, Legal, technology teams, software owners, and leadership while using Flexera and related tools to support informed decisions, timely renewals, audit readiness, and cost optimization. This is a remote position within the United States. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Requirements

Requires a Bachelor's degree and 5+ years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
ITIL Foundations v3 required

Nice To Haves

Experience with Windows Server, Active directory, UNIX/Linux, Data Domain Storage, NetBackup and their uses in application hosting architecture, tools such as SolarWinds, Microsoft System Center or equivalent, current networking systems, ITIL framework and practices
Enterprise Software Asset Management and software licensing expertise
Flexera or comparable SAM platform experience
People leadership, coaching, and team development
License optimization, compliance, renewals, and audit support
Data analysis, reporting, dashboards, and data-quality management
Process governance, controls, automation, and continuous improvement
Cross-functional collaboration with Procurement, Finance, Legal, and IT
Strong communication, stakeholder management, and executive presentation skills

Responsibilities

Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability
Defines and maintains service operations key performance indicators (KPI) metrics
Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices
Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.
Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies
Manages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to IT Service team members
Leads team to help ensure the stable operation of ITSM activities
Shares knowledge and develop staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluate and define implications to IT
Manages the budget for service operations, support reporting and forecasting activities
Mentors and guides staff
Manages the hiring and training of new and existing staff, conducts performance reviews, and provides leadership, technical guidance and coaching
Shares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices
Develops and communicates organizational objectives; inspires and motivates team members to achieve results
Performs other duties as assigned
Complies with all policies and standards
Lead the enterprise Software Asset Management team and oversee software license governance, optimization, compliance, lifecycle management, reporting, and operational delivery.
Partner with Procurement, Finance, Legal, technology teams, software owners, and leadership while using Flexera and related tools to support informed decisions, timely renewals, audit readiness, and cost optimization.