Manager IT Product

IHG•Atlanta, GA

1d•$119,000 - $140,000•Hybrid

About The Position

The Manager IT Product is responsible for delivering quality products across IHG’s digital experience, including mobile, hotel websites, and revenue management. The role coordinates business stakeholders, software developers, technical engineers, designers, data analysts, and other subject matter experts to create and deliver a product roadmap that addresses short- and long-term needs. It combines strategic work—such as identifying growth opportunities and supporting change—with tactical analysis and problem-solving. The manager oversees the product lifecycle from ideation through launch, adoption, and optimization using an agile methodology, adapting to stakeholder and customer needs. The role also supports business reviews, communicates across organizational levels, and contributes to cross-functional product teams. The position leads product strategy and roadmap development, using customer insights, market and competitor knowledge, and distribution capabilities to identify product enhancements and new product opportunities. It uses data, research, testing, and performance measures to set priorities, forecast returns, guide development, and refine products after launch. The manager maintains and prioritizes the product backlog, develops and accepts user stories, supports release planning, and shares product information and status with stakeholders and the PMO. The role also collaborates with engineering and UX teams, resolves impediments, and guides junior team members. The position is hybrid, with an expectation of working three days in the Atlanta office; this arrangement may change with business needs. Travel is 10%.

Requirements

Bachelor’s degree in Information Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field, or an equivalent combination of education and work-related experience.
3–6 years of relevant experience as a Product Manager in a modern software development company.
Expert knowledge of the IHG digital landscape and strong familiarity with competitors and other eCommerce websites, trends, and best practices.
Ability to recognize when and how to pivot and deliver effectively.
Demonstrated deep knowledge and understanding in a specific area of expertise, including products.
Effective verbal and written communication skills for providing information to clients, vendors, senior management, and staff; ability to present concepts, research findings, and business outcomes to varied audiences.
Program management experience using established modern product management processes to organize, plan, and execute projects from conception through implementation; attention to detail and ability to manage multiple tasks or clients.
Experience in detailed product discovery, documentation, and design.
Analytical and research skills, including the ability to use analysis results to make strategic decisions.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to adapt tactics and strategies in a fast-moving, rapidly evolving marketplace.
Ability to use prototyping or simulation in product creation.
Experience with formal requirements methodologies such as vision, scope, context, and use cases.
Strong storytelling ability, including formulating cohesive messages with meaningful points that resonate with the target audience.

Nice To Haves

Hotel industry knowledge across the customer experience journey, including reservations, stays, loyalty, on-property experiences, and ongoing relationship management.
Familiarity with AEM 6.5 Touch UI.
Entrepreneurial spirit and an eye for identifying market opportunities and turning them into actionable plans.
Ability to thrive in ambiguity when solutions do not exist and problems are not fully known.
Results-driven approach and ability to turn ideas into strong business cases and team roadmaps.
Knowledge of technology and enterprise software.
Ability to work and lead across all parts of an organization.
Comfort and experience presenting product vision and strategy to large and senior audiences.

Responsibilities

Lead development and implementation of product strategy and a roadmap of product enhancements and new product needs.
Identify product opportunities ahead of obsolescence, drive strategic planning, and articulate topline business requirements.
Lead cross-functional teams to design, develop, and implement prioritized roadmap initiatives.
Source data, create test plans, and use insights to inform work priorities and decisions.
Seek stakeholder input to align the roadmap with business and customer needs.
Forecast return on investment, report on product performance after launch, drive adoption, and lead optimization plans.
Define goals, metrics, and analytics to assess product value and recommend product backlog refinements based on learnings.
Manage and groom the product backlog, making decisions based on the value delivered.
Monitor research and the competitive landscape to recommend solutions and help products remain or become best in class.
Formulate, test, and refine assumptions and hypotheses through user research and testing.
Create, prioritize, and accept user stories and incorporate them into release planning.
Manage product lifecycles by evaluating performance and customer insights and identifying needs early enough to address product obsolescence.
Communicate product roadmaps, specifications, value propositions, sales and training tools, and competitive information to stakeholders; provide status updates to the PMO.
Write technical user stories.
Collaborate with Engineering, UX, and other team members to drive value and identify and resolve impediments.
Guide more junior team members in strategy, alignment, analysis, and execution.
Provide regular updates to leaders and partners, tailoring messages to the audience.
Support in-depth business reviews and present information across organizational levels.