Manager - IT - FACTS Financial Aid

Nelnet Servicing•Lincoln, NE

12d•Hybrid

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates within 30 miles of an office to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship as security clearance is required. We are FACTS Financial Aid Management, and just like our parent company, Nelnet, we are dedicated to diversification and growth. We are people driven. As opportunities arise to diversify and apply our customer service and software expertise, we look to develop our associates to grow right alongside the company. We move fast, stay curious, and value fresh ideas. At FACTS, you won’t just keep up with change - you’ll help shape it. And because we’re only as good as our people, we make sure our teams have the support and opportunities they need to thrive.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 3 years leadership experience, preferably in IT.
Experience mentoring and developing others and/or leading a significant change within a team.
Excellent critical thinking, problem-solving and judgment skills combined with trustworthiness.
Strong desire to learn, push the envelope, and share knowledge with others.
Forward-thinking approach to AI utilization within the SDLC and day-to-day activities.
Ability to communicate and interact effectively with direct reports, clients, colleagues, and management to explain complex issues clearly and concisely.
Competency in resolving diverse and complex business/technical problems.
Ability to motivate others to perform their best and advance their skills through instilling purpose, vision and optimism.
Drive to deliver effective solutions/outcomes.

Responsibilities

Coaches, motivates and professionally develops team members, helping to set and model desired quality techniques.
Builds strong relationships with IT, Product, and Operations leaders to seek feedback for continuous improvement.
Translates technical detail into business relevant language.
Sets clear objectives and measures, aligned with organizational goals, to evaluate the performance of team members and to utilize in compensation recommendations.
Promotes teamwork and cooperation within and across teams.
Implements lean solutions to improve team efficiency while maintaining effectiveness.
Assesses and improves team health.
Creates a culture that makes room for failure, learning, and continuous improvement.
Leads the hiring process for team members.
Contributes to strategic planning decisions such as budget and staffing plans.
Responsible for product or initiative delivery, including quality, efficiency and work timeliness.
Effectively communicates the status of ongoing initiatives and the state of the product, working with Product Owners and Teams to address stakeholder concerns.
Assists Agile teams in implementing designs for large-scale software projects that meet customer and business needs.
Discusses where our systems are today and where we want to take them and helps design how we can best get there.