Manager, IT ERP - Oracle Distribution & Order-to-Cash

Envista Dentistry•Brea, CA

23d•Onsite

About The Position

This position is based on-site and requires four days per week in the Brea office to support collaboration and business needs. Envista is a global family of dental brands with operations in more than 100 countries. Our Oracle E-Business Suite Order Management platform is how customer orders turn into shipments and revenue across all those markets and brands. We are looking for a Manager, IT ERP - Oracle Distribution & Order-to-Cash to own the functional health, integrity, and forward roadmap of that platform. This role will be hands-on with solution design, configurations, testing changes, and maintaining order cleanliness. This role will lead a small team and direct the managed-service partner resources. Because we have grown through acquisition, the distribution/order-to-cash landscape carries the complexity of many brands, channels, and country-specific requirements. A significant part of this role will be evaluating the process to simplify while keeping the orders/shipments moving and the controls intact.

Requirements

Bachelor's degree in Information Systems, Computer Science, Supply Chain, Business, or related field.
Ten or more years of hands-on Oracle EBS Order Management and Order-to-Cash experience with deep, current expertise across Order Management, Advanced Pricing, and Shipping Execution.
Demonstrated depth across the full order-to-cash cycle: order capture, pricing, scheduling, available-to-promise, pick release, ship confirm, shipping documents, and the handoff to Receivables.
Hands-on experience with order scheduling and available-to-promise, including sourcing rules, backorders, partial shipments, and the interface to supply planning.
Hands-on experience with lot and serial control and shelf-life or expiration handling in the order and shipping flow, ideally in a regulated or medical device setting.
Working knowledge of the holds and order-control framework, including credit, trade-compliance, and margin holds and the approvals that release them.
Hands-on experience with complex multi-org Order Management in a large, multi-entity environment, including intercompany orders, internal orders, and drop shipments.
Experience with order intake at scale, including EDI and B2B with distributors and channel partners.
Working knowledge of Global Trade Compliance in the order flow, including Free Trade Agreement and tariff determination, restricted party screening, and export controls.
Experience in a global organization with operations across multiple regions and a large number of legal entities.
Proven experience leading internal teams and directing external or managed-service partner resources to deliver quality work on time.
Solid understanding of SOX, IT general controls, and segregation of duties as they apply to order, pricing, and revenue processes.
Experience leading work across the full delivery lifecycle, from requirements through support.

Nice To Haves

Hands-on Oracle Global Trade Management (GTM) experience is a strong advantage.
Experience with configure-to-order or made-to-order flows, relevant to custom and brand-specific orders.
Experience in medical device or other regulated manufacturing distribution.
Experience with carrier integration, international shipping documentation, and customs requirements across many countries.
Experience integrating Oracle with brand-specific portals and device applications, and with multi-ERP shipping or label environments such as QAD.
Experience with Channel Revenue Management or Trade Management (rebates, accruals, claims) and with Credit Management.
Experience with web or self-service order channels such as iStore.
Experience supporting order and shipping localization requirements in demanding jurisdictions such as China, Russia, Japan, Brazil, and Mexico.

Responsibilities

Serve as the functional leader for Oracle EBS distribution and the full order-to-cash cycle: order capture, booking, scheduling, reservations, pick release, ship confirm, and the handoff to invoicing, along with intercompany, internal order, and drop shipments.
Lead design, configuration, testing, and rollout for enhancements, integrations, and upgrades.
Clear stuck orders and shipments, while tracing problems across order management, pricing, inventory, shipping, and the links to receivables and tax.
Manage returns and RMA processing, including returns receipts and the credit handoff.
Own the order-to-cash side of inventory behavior: on-hand availability, reservations, and the sub-inventory and locator logic that drives picking.
Successfully partner with Supply Chain and own the reservation and availability behavior that order scheduling depends on.
Manage available-to-promise and scheduling: promised dates, sourcing rules that pick the fulfilling warehouse, backorders, and partial shipments.
Oversee lot and serial control, shelf-life, and first-expiry-first-out picking for traceability.
Own the holds framework across the order flow - including credit holds, trade-compliance holds, and margin or pricing holds - and the workflows that route and release them.
Manage order approval and release authority, aligned with segregation of duties.
Oversee tax determination at the order line through E-Business Tax, in step with the Finance team.
Manage order and shipping events that feed revenue recognition, including deferred and bundled arrangements.
Own Oracle Advanced Pricing end to end: price lists, modifiers, qualifiers, price agreements, formulas, and the setups that drive correct pricing at order entry.
Support multi-currency and country-specific pricing across markets while keeping pricing governance clean as new brands and price lists are added.
Resolve pricing defects and mispricing at the configuration level and build the controls that keep pricing accurate as the catalog and agreements change.
Manage pick release rules, ship confirm, delivery grouping, and shipping documents across warehouses and regions.
Oversee shipping label generation, including the QAD label integration.
Manage carrier integration for rating, labels, tracking, and the documents that move with international shipments.
Oversee automated order picking and the WOTA integration behind it.
Manage Global Trade Management and the WOTA workflows that decide whether a product qualifies for reduced or zero tariff rates under a Free Trade Agreement.
Oversee restricted party screening, export controls, license determination, and embargo handling, including sanctioned markets such as Russia.
Manage duty, tariff, and customs requirements in the order and shipping flow, working with the Tax team.
Manage order and shipping document localization by country and the events that trigger e-invoicing in markets like Brazil and Mexico.
Manage EDI and B2B order intake from distributors and channel partners with matching outbound order, shipment, and invoice messages.
Manage brand integrations in the order flow.
Oversee handoffs to Receivables and the tax engine, so orders are invoiced and tax correctly.
Maintain a current map of every integration in this flow, with named owners and error handling.
Maintain customer and item master data that orders depend on - owned or shared with a data-governance function.
Manage operational reporting and documents, including order & shipping documents and the dashboards customer service and logistics rely on.
Keep non-production environments isolated from production, so test orders never reach real customers or partners.
Drive multi-org order management across operating units: how orders are captured, shipped, and invoiced across a large number of legal entities.
Manage intercompany and internal sales orders, global drop shipments, and intercompany shipping between entities.
Oversee multi-currency orders and the ship-from logic that picks which warehouse or entity fulfills an order.
Work with Finance and Supply Chain to ensure intercompany flows support transfer pricing, costing, and consolidation.
Lead & develop a small team and set the standard for the work.
Directly manage the managed-service partner (MSP) resources supporting the Distribution stream - set their priorities, hold them to delivery and quality standards, review their work, and integrate them as one team with internal staff.
Run the day-to-day partner relationship for this domain, including ticket quality, service levels, and documentation.
Spread knowledge so no single person is the only one who can run a brand flow or a manual setup.
Define and maintain a Distribution and Order-to-Cash IT roadmap that aligns with business objectives, simplifies the landscape, and builds a scalable foundation for growth.
Lead distribution workstreams through the full delivery lifecycle from requirements through design, configuration, testing, deployment, and post-go-live support.
Lead the order-to-cash side of acquisition integrations, bringing acquired brands and entities into the Oracle platform where appropriate.
Drive process automation, fewer stuck orders, faster fulfillment, and a better experience for the order management, customer service, and logistics teams who depend on the system.
Balance business priorities, technical constraints, and compliance requirements to deliver solutions that hold up over time.
Ensure order-to-cash processes and changes meet SOX, IT general control, and audit requirements, with proper segregation of duties and documented approvals including controls over pricing, credit, and order release.
Partner with Internal Audit, the SOX program, and Security on walkthroughs, testing, risk assessments, and remediation, and treat findings as work to be resolved promptly rather than deferred.
Maintain disciplined change management, including change freezes around close and audit periods and complete, audit-ready evidence for changes that affect order, pricing, or revenue flow.
Build strong working relationships with the brand commercial teams, customer service, logistics, supply chain, and finance teams.
Translate distribution and commercial needs into sound Oracle solutions and translate system realities back into terms the business can act on.
Influence priorities and lead change-management activities across teams that do not directly report to you.