Manager IT Club Systems

BJ's Wholesale Club • BJ's Club Support Center Marlborough, MA

3d • Hybrid

About The Position

The Manager of Club Systems is responsible for overseeing the implementation, maintenance, and optimization of club related technology systems. This role ensures that all systems operate efficiently to support club operations, enhance member experience, drive business growth and improve labor productivity. The ideal candidate will have a strong background in retail technology, project management, and team leadership.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in retail technology management or a similar role.
• Proven experience in project management and team leadership.
• Strong understanding of systems in retail operations and the role of technology in enhancing the member experience.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to work effectively across all levels of the organization.

Nice To Haves

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Experience with labor management systems
• Experience with data analytics and business intelligence tools.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Develop and execute a comprehensive strategy for store technology systems to align with the company’s operational and customer experience goals.
• Stay informed on industry trends, emerging technologies, and best practices to drive innovation and competitive advantage.
• Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth.
• Foster a culture of collaboration, innovation, and continuous learning within the team.
• Oversee the installation, configuration, and maintenance of many club technology systems, including labor management, club communications/task management, asset protection and maintenance.
• Ensure high availability, reliability, and scalability of store systems to meet operational demands.
• Collaborate with vendors and internal teams to manage system upgrades, patches, and integrations.
• Plan, execute, and manage technology projects to improve club operations and member experience.
• Ensure projects are completed on time, within scope, and within budget.
• Collaborate with external vendors to implement and maintain club systems.
• Provide third-level support for club systems, troubleshooting issues, identifying areas to transition support to L2, and ensuring timely resolution to minimize downtime.
• Analyze system performance data to identify areas for improvement and implement solutions to enhance system efficiency and reliability including AI and automation.
• Manage system incidents and escalations, ensuring timely resolution and minimal business disruption.
• Work closely with cross-functional teams, including Operations, Finance, and Supply Chain, to align technology initiatives with business objectives.
• Act as a primary point of contact between the IT department and store operations, ensuring effective communication and stakeholder engagement.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager