Manager, IT & Broadcast Technology

CKUA Radio Foundation•Edmonton, AB

22d•Hybrid

About The Position

CKUA is looking for an experienced and people-focused Manager, IT & Broadcast Technology to lead its Information Technology & Broadcast team. This is a hands-on leadership role responsible for the daily operations, reliability, and continuous improvement of CKUA's IT infrastructure, broadcast engineering systems, and building facilities, with a strong focus on building and leading a capable team that supports the rest of the organization. This role reports to the Director, IT & Broadcast, who sets the department's strategic direction and technology roadmap. The Manager turns that direction into action: leading the team, keeping systems, broadcast operations, and the workplace running reliably, and bringing forward research and recommendations to inform the Director's decisions. Team leadership is central to this position. The Manager provides direct leadership and support to a team of IT Systems Administrators, Broadcast Technicians, a Software Developer, and a Project Coordinator, including scheduling, coaching, and performance management. Because CKUA broadcasts 24 hours a day, this role requires participation in an on-call rotation to respond to urgent broadcast and systems incidents outside regular business hours, ensuring CKUA stays on air and connected around the clock.

Requirements

People leadership skills, including supporting people through challenges, having honest conversations, and building a supportive environment.
Empathy and directness in leadership style.
Deep, hands on technical expertise across IT infrastructure, networking, cybersecurity, and broadcast systems.
Judgment to know when to solve a problem yourself and when to guide your team through it.
Comfort working within a structure where strategic direction comes from the Director while you own execution, team leadership, and day to day support for the organization.
Post secondary education in IT, Computer Science, Broadcast Technology, or a related field (or an equivalent combination of education and experience).
6 to 7 years of progressive experience in IT and/or broadcast technology.
2 to 3 years in a direct supervisory or management capacity.
Experience managing both IT infrastructure and broadcast engineering environments is strongly preferred.
Experience with vendor management, procurement, and project delivery.
A valid driver's license.
Ability to travel to transmitter sites when needed.
Collaborative spirit.
Strong alignment with CKUA's values of Community, Diversity, Inclusion, Creativity, Curiosity, and Authenticity.

Nice To Haves

A working knowledge of facilities and building operations is an asset.
Certifications such as CBRE, ITIL Foundation, Microsoft Certified: Associate (MS 700, AZ 104, or equivalent), or CCNA are an asset.

Responsibilities

Lead a cohesive, motivated team through regular one on ones, clear expectations, and consistent coaching, recognizing great work, addressing performance concerns with empathy, and being present for your team when they need support or guidance.
Manage schedules and workload, support hiring and onboarding, and identify training opportunities that help your team grow.
Oversee the reliability of IT and broadcast infrastructure, including servers, networks, transmission equipment, and on-air systems, proactively identifying risk before it becomes disruption.
Lead maintenance, upgrades, and disaster recovery planning, and act as the primary escalation point for complex issues, ensuring your team and the wider organization can count on reliable support.
Provide direction to your team, ensuring work is prioritized, projects are resourced, and change is introduced smoothly across the organization.
Contribute operational insight and well researched recommendations to the Director's technology roadmap and investment decisions, manage vendor relationships, and track the departmental budget against approved plans.
Guide staff in implementing established security policies, responding to threats and incidents, and building a culture of security awareness across the organization.
Oversee day to day building operations, including maintenance, repairs, security and access systems, swipe card administration, and health and safety compliance, working with facilities vendors and contractors to keep CKUA's workplace safe and functional.
Coordinate the logistics around new hires, tenants, and occupants, making sure space, equipment, network access, printer access, and building swipe cards are ready and working when someone arrives or moves within the building.
Bring both practical know how and calm, present leadership, working alongside your team to resolve issues and keep operations running.