WCIBO Intelligent Automation Manager
About The Position
At U.S. Bank, we’re investing in the future of operations through artificial intelligence, intelligent automation, and innovation at scale. As the Manager, Intelligent Automation within WCIB Operations Digital Innovation & Analytics, you'll lead a growing team responsible for transforming how work gets done across Wholesale and Commercial Banking Operations. This is a unique opportunity to build and scale AI-enabled solutions that improve operational efficiency, strengthen controls, enhance employee experiences, and deliver better outcomes for our clients. In this highly visible leadership role, you'll partner with senior business leaders, technology teams, Enterprise AI stakeholders, risk partners, and product organizations to identify, prioritize, and implement innovative solutions leveraging Generative AI, Agentic AI, Intelligent Document Processing (IDP), automation, and advanced analytics.
Requirements
- Master's degree in data and technology management, or equivalent work experience
- Ten or more years of experience in data management and business intelligence in the financial services industry
Nice To Haves
- Experience building and scaling intelligent automation, AI, GenAI, machine learning, workflow automation, or intelligent document processing capabilities.
- Strong understanding of advanced analytics, predictive modeling, data management, and business intelligence methodologies.
- Demonstrated ability to lead large-scale transformation initiatives and drive measurable business outcomes.
- Experience partnering across business, product, technology, risk, compliance, and governance functions.
- Exceptional executive communication, stakeholder management, and influence skills.
- Proven ability to translate strategy into execution through roadmaps, governance models, and adoption plans.
- Practical knowledge of Agentic AI, Generative AI, workflow automation, systems integration, and emerging technologies.
- Strong organizational, analytical, and problem-solving capabilities.
- Financial services, banking, or operations transformation experience preferred
Responsibilities
- Lead and evolve the WCIB Operations intelligent automation strategy and delivery portfolio.
- Build, coach, and develop a team focused on AI, GenAI, document intelligence, automation, and analytics solutions.
- Partner across Operations, Product, Technology, Risk, Compliance, and Enterprise AI teams to deliver scalable, production-ready solutions.
- Drive prioritization of initiatives based on business value, risk mitigation, feasibility, and adoption readiness.
- Translate strategic objectives into actionable roadmaps, operating models, and measurable outcomes.
- Monitor and communicate portfolio performance, adoption metrics, value realization, and key risks to senior leadership.
- Identify opportunities to leverage advanced analytics, predictive modeling, automation, and AI to solve complex business challenges.
- Influence organizational change and drive adoption of emerging technologies across WCIB Operations.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
