Manager, Intelligence

Crisis24•Annapolis, MD

2d•Hybrid

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. We are seeking a highly skilled Intelligence Manager with strong global intelligence and risk management experience to be embedded in our Embedded Intelligence Services division. The ideal candidate will have a deep understanding of private sector intelligence, travel risk management processes and technology platforms, and protocol development and implementation. Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the Intelligence Manager will be embedded as an intelligence and travel security specialist on a half-time basis, and manage other intelligence analysts and programs with the remaining time.

Requirements

Five years of experience in intelligence analysis, travel security or a related field required.
Strong familiarity with Crisis24 (or similar) Intelligence and Integrated Risk Management platforms
Customer service experience in a client-facing role
Ability to organize and prioritize work with little supervision
Effective problem solving, time management, and people management skills
Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
Self-motivated, highly flexible, and possesses a strong initiative

Responsibilities

Serve as the designated point of contact for support, advice, and subject matter expertise regarding your clients' intelligence, travel security, and crisis management requirements
Identify client-related issues and coordinate with internal stakeholders to implement solutions
Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards
Produce written and oral assessments that are succinct and include beneficial analysis
Provide exceptional customer service and relationship management
Lead daily intelligence products for wide distribution, ensuring the reporting is timely, accurate, actionable, and in accordance with reporting criteria
Suggest to clients potential improvements to their intelligence and integrated risk management programs and facilitate their implementation
Manage client expectations by understanding the EIS team and Crisis24's product offerings and services
Track and report metrics around production and deliverables
Oversee the analytical output on the nature of global security threats, the likelihood that they will affect the client's operation, and what the likely affects
Manage and mentor multiple intelligence analysts
Implement new embedded intelligence programs, which includes recruiting, training, and onboarding intelligence analysts as well as customizing intelligence products and processes for various clients
Serve as a subject matter expert to the client to develop and mature intelligence and security programs
Actively monitor open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel
Open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards, including but not limited to: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, Online Exposure Assessments
Provide consultative recommendations and solutions to your direct reports and to the client
Manage the production of major projects involving multiple analysts as well as in-depth and complex analysis through the intelligence cycle
Liaise with the client to better understand their requirements and concerns
Understand the client's footprint and interests to anticipate client needs
Serve as the client’s primary point of contact for EIS intelligence or risk management program as well as all cross-functional support
Deliver oral and written threat briefings to members of client’s security team or business leadership teams
Work with client stakeholders effectively and efficiently
Coordination of prompt, high-quality responses to client requests
Review reporting analysts’ production and provide constructive feedback to ensure that the product fulfills the client's requirements and meets EIS analytic standards
Engage in cross-project analysis, including consistent sharing of information between analysts and participating in webinar or other external-facing group projects
Be consistently engaged on a daily basis with teammates
Conceptualize, develop, and propose to management business or intelligence initiatives to support departmental growth
Meet with existing or potential clients to portray EIS capabilities and develop opportunities
Scope the analytic portion of new or potential client engagements to assist with sales and proposals
Participate in sector-related conferences or speaking engagements
Oversee all personnel, products and processes associated with assigned client solution
Other duties and responsibilities assigned by management
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.