Manager, Intake & Governance

Humana

9d • $94,900 - $130,500 • Remote

About The Position

The Manager, Intake & Governance owns the design, deployment, and continuous improvement of the third-party intake process and the governance processes that consist of initial business case through onboarding, steady-state performance management, and value realization. Reporting to the AVP, Vendor Performance and Value Management, you will establish the gating, decision rights, and operating cadences that bring discipline to how the Medicaid line of business engages, scales, and terminates third-party relationships, ensuring strategic alignment, financial accountability, and risk transparency at every stage of the lifecycle.

Requirements

• Bachelor's degree
• 7+ years of experience in vendor management, governance, operations, or process design
• Experience owning an intake or lifecycle process
• Experience designing operating models including decision rights, or RACI frameworks across cross-functional stakeholders
• Strong financial and business case acumen, including the ability to evaluate ROI, value realization, and operating efficiency elements
• Experience facilitating executive-level governance forums and translate complex inputs into high-quality deliverables
• Advanced proficiency in Excel, PowerPoint, and visualization or workflow tools (e.g., Power BI, Tableau, Smartsheet)
• Proven track record of building or operating stage-gate, demand management, or governance frameworks across a complex portfolio of vendors, suppliers, or initiatives
• Will accommodate EST/CST work hours

Nice To Haves

• Experience in a Medicaid, Medicare, or other regulated healthcare environment
• Exposure to third-party procurement, or category management disciplines
• Experience implementing or administering vendor management
• MBA or advanced degree in a related discipline

Responsibilities

• Design and orchestrate a standardized end-to-end intake process, partnering with stakeholders to translate demand into structured business cases and aligned vendor scoping, sequencing, and onboarding readiness
• Define and manage end-to-end third-party lifecycle governance, including stage-gates, decision rights, and cross-functional alignment to ensure consistent, compliant execution
• Lead a centralized, real-time view of the intake-to-value pipeline, ensuring data integrity and delivering executive-ready insights on portfolio performance, risks, and outcomes
• Drive governance forums and act as the integrator across stakeholders to align intake commitments with vendor performance management and enterprise priorities.
• Deliver data-driven insights and reporting while leading continuous improvement efforts to eliminate inefficiencies and strengthen intake and governance processes

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager