Manager, Insurance Services

WTW•Chicago, IL

3d•$120,000 - $165,000

About The Position

As Manager, Insurance Services, you’ll be responsible for the day-to-day leadership, oversight, and performance management of a team of Licensed Insurance Brokers. This role ensures that all insurance activities are conducted in compliance with applicable federal and state regulations, company policies, and industry best practices, while driving professional development, ethical conduct, and client-focused outcomes.

Requirements

Leadership and management experience
Experience in the insurance industry
Knowledge of federal and state regulations
Understanding of industry best practices
Coaching and performance management skills
Recruiting, onboarding, and training experience
Client issue resolution skills
Risk management knowledge
Sales and client service strategy implementation
Process improvement identification
Effective communication skills
Ability to foster transparency and open dialogue
Ability to deliver feedback
Knowledge of regulatory changes, industry trends, and best practices
Commitment to ongoing professional development

Responsibilities

Supervise, coach, and support a team of Licensed Insurance Brokers (LIBs).
Establish clear performance expectations and conduct regular one-on-one meetings, performance reviews, and development planning.
Foster a culture of integrity, accountability, collaboration, and client-centric service.
Promote professional development and cross-disciplinary collaboration.
Assist with recruiting, onboarding, training, and retention of insurance professionals.
Act as an escalation point for complex client issues, service concerns, or conflicts.
Monitor client satisfaction metrics, feedback, and service trends, and implement corrective actions where needed.
Proactively identify and mitigate supervisory, operational, and reputational risks.
Ensure consistent application of regulatory standards of care.
Reinforce a culture where exceptional service is viewed as a core responsibility, not just a performance metric.
Monitor individual and team performance metrics, including production, growth, retention, and client satisfaction.
Support LIBs in implementing sales and client service strategies aligned with company goals.
Identify process improvements to enhance efficiency, risk management, and the client experience.
Engage effectively with colleagues at all levels and across functions
Foster transparency and open dialogue
Deliver feedback that drives performance and development
Keep current on regulatory changes, industry trends, and emerging best practices
Pursue ongoing professional development
Seek and act on feedback to continuously enhance your impact