Manager, Infusion Operations

Corewell Health • Grand Rapids, MI

8d • Onsite

About The Position

The Manager of Infusion provides operational leadership for two ambulatory infusion sites (Muskegon and Beltline), with overall accountability for daily operations, patient experience, quality outcomes, and financial performance. This role is responsible for developing, standardizing, and sustaining workflows, as well as care delivery processes that support safe, efficient, and patient centered infusion services. This position also leads team development, supports site growth, and ensures consistent operations across locations while aligning infusion services with broader organizational priorities.

Requirements

• Bachelor's Degree or equivalent business, management, health care administration or other related area
• 5 years of relevant experience health care/medical practice or related work
• 3 years of relevant experience recent and relevant supervisory or management
• Experience with Electronic Medical Records and other medical practice systems

Nice To Haves

• Master's Degree or equivalent business, management, health care administration or other related area
• Will consider, alternative multidisciplinary licensure - pharmacist, nursing

Responsibilities

• Accountable in collaboration with dyad partners for the delivery of quality services though consistent application of polices, procedures, protocols and standards, and through support for an educational plan to meet the needs of the team and assure compliance.
• Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing and revising site/service policies/procedures/standard work.
• Responsible for creating an environment that promotes patient satisfaction.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Ensures that work-performed supports Corewell Health's mission.
• Responsible for monitoring patient satisfaction data and meeting established target.
• Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner.
• Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with dyad and director leadership, assists in the development and management of the operational and capital budgets.
• Oversees/responsible for monitoring and managing labor and expenses within the practice.
• Collaborates or assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers.
• Oversees/monitors time and attendance records and prepares/reports payroll for team.
• Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice.
• Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.
• Responsible for developing, initiating and monitoring change within the office.
• Holds regular team meetings and is responsible for timely communication with team, providers and other leadership.
• Oversee/participates in initiatives as defined by the organization.
• Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency.
• Makes and implements recommendations to improve operations and to implement new services for areas of responsibility.
• Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements.
• Oversees and mentors leadership team, supporting operations of multiple sites, specialties and programs (typically 3 or more), etc.
• Supports dyad leadership with value, cost, quality and provider/patient satisfaction.
• Reviews and monitors operational reporting tools and creates action plans for identified opportunities.
• Lead day to day operations of two ambulatory infusion centers, ensuring effective patient scheduling, appropriate staffing coverage, and efficient clinic workflows.
• Collaborate with pharmacy, central authorization, nursing, and provider teams to improve patient access, enhance the patient experience, and increase operational efficiency.
• Ensure high standards of clinical quality, safety, and regulatory compliance through adherence to infusion therapy protocols, accreditation standards, and organizational policies.
• Supervise, coach, and develop multidisciplinary staff, including hiring, onboarding, performance management, and fostering a collaborative, high performing team culture.
• Monitor and manage operational and financial performance, including productivity metrics, supply utilization, and expense control.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager