manager infrastructure - ST; Nashville, TN
Starbucks Coffee Company
•Onsite
About The Position
As a Manager, Infrastructure (Services), you’ll lead a team that delivers reliable, scalable infrastructure services across Starbucks facilities and environments. You’ll drive operational excellence, guide change and release practices, and partner across Technology to design and implement infrastructure solutions that meet business needs—while modeling Starbucks guiding principles.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience
- 10+ years of technology-related experience
- 3+ years leading in a support/operations function
Nice To Haves
- 10+ years of infrastructure/systems engineering experience in a mid-to-large enterprise, including designing highly reliable and scalable solutions
- 6+ years troubleshooting complex infrastructure in production, plus experience with VMware and enterprise server platforms (e.g., Cisco UCS / Dell / HP) and Windows Server/Linux administration
- 8+ years working with formal change management and release practices; 6+ years delivering within Agile/modern delivery methods (e.g., Scrum/Kanban, CI/CD)
- 6+ years working with security/compliance frameworks and hardening standards; working knowledge of AWS/Azure preferred
Responsibilities
- Lead a 24x7 operations function by coaching and developing system administrators/operations analysts, setting goals, and improving support practices and outcomes.
- Drive stability and continuous improvement through incident/problem management, clear escalation communications, and measurable operational KPIs.
- Own change and release execution by coordinating seamless implementation of hardware/software updates and ensuring standards and procedures are followed.
- Partner and plan strategically by collaborating across Technology and vendors to deliver infrastructure solutions, manage capacity, and support financial/budget goals.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
