Manager, Information Security

TTEC•Austin, TX

12h•$110,000 - $130,000•Remote

About The Position

Manager, Information Security Bringing smiles is what we do at TTEC… for you and the customer. As an Information Security Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Requirements

Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response.
Knowledge of Change Control best practices with CAB Participation experience preferred.
Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM, PAM, Network or other Security oversight and review experience.
Knowledge of information security principles, concepts, practices.
Knowledge of networks, firewalls, and operating systems.
Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
Strong analytical skills and able to collate and interpret data from various sources.

Nice To Haves

CAB Participation experience preferred.

Responsibilities

Manage a team of Information Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA’s.
Manage escalations, executive reporting and day to day troubleshooting/problem resolution.
Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents.
Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.
Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment.
Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.
Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services.
Create, track, and manage tickets to resolution; validate remediation and escalate issues when required.
Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.
Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency.
Support network security operations when required and to strengthen our overall security capabilities.
Provide backup support during urgent or emergency situations to ensure continuity of security operations
Proactively monitor cloud and on-premise environments to identify potential security concerns
Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution
Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others
Analyze trends and system behavior to recognize and address emerging risks or recurring problems
Engage with cross-functional teams to better understand the systems and environments you support
Communicate effectively with stakeholders regarding incidents, changes, updates, and progress
Document findings, update runbooks, and create or refine internal procedures to support consistent operations
Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices
Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness