Manager - Indirect Tax - Technology - Platform Application Support (Services Manager)

EY • Dallas, TX

1d • $86,600 - $224,700

About The Position

EY is seeking a highly skilled, hands-on Platform Application Support/Customer Success Manager to help ensure platform stability and responsiveness. The position suits someone who can diagnose and resolve application-level issues in high-pressure environments and collaborate across engineering and operations teams. The role manages defect resolution and coordinates critical deployments.

The manager reproduces and resolves user-level defects, prepares targeted hotfix pull requests with test coverage, and coordinates releases and hotfix deployments with the Operations Lead Engineer. They debug application issues, identify root causes, and help prevent recurrence. The role also serves as a technical escalation point during incidents, aligns with engineering teams on support readiness and release quality, and delivers work within expected timeframes and budget. The position monitors progress and risks, keeps stakeholders informed, and works with stakeholders to understand business challenges and provide workarounds.

The position requires a bachelor's degree in technology, information systems, or computer science and at least five years of related experience, or a graduate degree and approximately four years of related experience, as well as an approved certification. EY describes a comprehensive compensation and benefits package and states the base salary ranges vary by office location.

Requirements

• A bachelor's degree in technology, information systems, or computer science and a minimum of five years of related work experience, or a graduate degree and approximately four years of related work experience.
• Approved certification.
• Strong hands-on technical skills equivalent to an Application Engineer.
• Proven experience debugging and resolving complex application issues.
• Familiarity with release management and deployment coordination.
• Ability to write and validate hotfix pull requests with test cases.

Nice To Haves

• Strong interest in learning generative AI and using AI technologies.
• Excellent prioritization, organizational, and stakeholder management skills.
• Ability to manage pressure and respond effectively in high-stakes situations.
• Strong communication skills, including the ability to interact with executive stakeholders.
• Forward-thinking, self-motivated, and able to adapt quickly to new challenges.
• Experience working in hybrid environments and collaborating across distributed teams.
• Experience managing personnel and participating in hiring processes.
• Willingness to travel occasionally, as needed.

Responsibilities

• Reproduce and resolve user-level defects in platform applications.
• Submit targeted hotfix pull requests with appropriate test coverage.
• Coordinate with the Operations Lead Engineer to deploy releases and hotfixes.
• Debug application issues, identify root causes, and prevent recurrence.
• Act as a technical escalation point during high-pressure incidents.
• Align with engineering teams to ensure support readiness and release quality.
• Deliver high-quality work within expected timeframes and budget.
• Monitor progress, manage risk, and keep key stakeholders informed about progress and expected outcomes.
• Work with stakeholders to understand business challenges and provide workarounds.

Benefits

• Medical and dental coverage.
• Pension and 401(k) plans.
• Paid time off options, including flexible vacation, designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager