Manager in Training - Baybrook
About The Position
Manager in Training (MIT) at Lush North America supports the Store Manager in all business areas, acting as second-in-command. The MIT is responsible for ensuring a strong customer and staff experience, operational excellence, and exceeding sales goals. This role embodies Lush's Leadership Practices: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. Lush North America has been creating fresh, handmade cosmetics for 20 years, focusing on fair trade sourcing, sustainable communities, and giving back. The company offers a fun, funky store atmosphere that encourages individualism, a 50% product discount, an unconventional retail structure, and opportunities for internal growth.
Requirements
- 1-3 years managing or supervising in a retail environment
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty and ethical business
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Nice To Haves
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Proficient in Excel, Microsoft Suite, and adaptable to other systems
- Basic HR skills in hiring, scheduling, training, and performance management
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Responsibilities
- Collaborate with the team to exceed daily sales goals and ensure a unique and inclusive customer experience.
- Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Increase product knowledge and make informed product recommendations.
- Demonstrate business acumen and understanding of metrics, budgets, and reports to drive profitable results.
- Support the team on the sales floor, remove obstacles, problem-solve, and motivate them to meet sales goals.
- Own personal development, assess performance, seek feedback, and support team growth through coaching and leading by example.
- Provide and receive feedback constructively and adapt to business needs.
- Engage the team to ensure they are inspired, motivated, and connected to brand values.
- Support staffing by networking, recruiting, hiring, and succession planning.
- Collaborate on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging (DEIB) practices.
- Support the manager in ensuring shop compliance with company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
- Support training of the inventory team on fresh standards and rotation rules, and manage ordering within budget.
- Identify and support the development of the team in maintaining a clean and beautiful work environment and following merchandising standards.
- Ensure appropriate staffing levels and skill sets for peak times, and accurate recording of breaks and attendance for payroll.
Benefits
- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all our products
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
