Manager In Training

Planet Fitness - Baseline Fitness•Denver, CO

22h•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience with the intent of accelerated training to prepare for future club manager positions.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.

Nice To Haves

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Responsibilities

Consistently assist in recruiting, hiring, training, and developing staff.
Assist in member service oversight, ensuring all staff are providing great customer experience.
Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.
Assist with team member management and provide backup support to the Club Manager as needed.
Help create and maintain a positive image of the club.
Ensure prompt opening/closing of the gym when the Club Manager is out.
Assist in preparation of schedule and coverage of shifts as needed.
Supervise all team members in the Club Managers’ absence.
Assist in coaching and counseling performance to help achieve company standards.
Assist in implementation and adherence to all company policies and procedures.
Assist overseeing cleanliness and appearance of gym.
Ensuring team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.
Successful completion and demonstration of MIT training guide.