Manager in Training - Brown Jug Anchorage Area

Liquor Stores USA•Anchorage, AK

1d•$20 - $25•Onsite

About The Position

Brown Jug is a premium retailer of wine, beer and spirits, offering a friendly atmosphere and energetic work environment with a focus on convenience, selection, and top-notch customer service. The Manager in Training will learn the overall operation of the store under the direction of the Store Manager and/or Training Manager. This role trains to provide leadership and direction for a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. The Manager in Training will train and develop team members, establish a strong sales culture, and ensure accountability for operational excellence and achievement of financial and regulatory standards. This position will help train you to become a Brown Jug Store Manager or Operations Manager in an Anchorage area store.

Requirements

Minimum of 3-years’ experience in retail environment
Minimum of 3-years’ supervisory and/or management experience
High School Diploma or equivalent
TAP or Rserving Certification
Available to work a varied retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders
Highly self-motivated
Customer service driven
Effective leadership of large team
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation
Strong understanding of store operating reports, including P&L statements

Nice To Haves

First-Aid Certificate is considered an asset but not required
Training in wine/beer/spirits (preferred, not required)

Responsibilities

Create a work culture that makes your store an inviting place to work.
Be a role model who coaches, mentors, and inspires team members.
Delegate tasks to team members and set priorities.
Communicate in a clear and concise manner to the team, leading effective huddles/meetings/coaching sessions, keeping the team well informed of pertinent information.
Participate in store recruitment and create succession plans for the store.
Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements.
Complete and hold team accountable to complete required training within allocated time frames.
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions.
Deliver exemplary customer service.
Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank.
Help Store Manager resolve customer complaints regarding sales and service.
Review customer surveys and manage appropriately.
Evaluate programs and promotions for effectiveness and offer recommendations to the Area Manager.
Set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store.
Follow the business needs using the heat map of customer flow.
Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success.
Meet or exceed financial targets through partnership with the Area Manager.
Review and monitor the Loss Prevention program to protect the Company’s inventory and assets.
Review financial documentation (invoices, costs, etc.) for accuracy.
Monitor and make appropriate adjustments to scheduling to achieve labor cost.
Develop plans with Management, when trends show a deficit to budgets.
Ensure all merchandising and pricing guidelines are followed.
Ensure the store is clean and presentable and action any maintenance issues.
Execute merchandising programs and track results.
Manage communication (mail, email, voicemail).
Maintain inventory levels, as well as inventory ordering and receiving.
Respond to customer complaints.
Organize and/or attend OHS and LP meetings and training sessions.
Actively aim to increase and share industry knowledge.
Develop relationships with store stakeholders.
Set daily tasks for the store.
Review flyers, upcoming events, and promotions; execute appropriately.
Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to.
Participate in health inspections, audits, and required corrective actions.
Maintain First-Aid, LP, and OHS Training.
Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving.
Ensure AK ABC Board and other government guidelines are met.
Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility.