Manager In Training- Mountain Modern Sedona

CCCs HoldCo II LLC•Sedona, AZ

7h•Onsite

About The Position

As the Manager in Training, you are responsible for being an engaged and motivated learner and providing remarkable experiences for our guests. You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture. You will be responsible for engaging and learning from department heads in Guest Services, Front Desk, Housekeeping, Sales & Marketing, Accounting/HR, Food & Beverage, and Engineering. You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives. The department objectives will be outlined to you as part of the MIT training program.

Requirements

Must have minimum of two-years hotel experience and/or an associate or bachelor’s degree in hospitality
Must read, write and speak the English language effectively. Possess basic math skills.
Strong background of guest service experience
Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results
Understand daily hotel operations
Flexible schedule during high business volumes including weekends, evenings, and holidays
Ability to effectively manage internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
Working knowledge of equipment and procedures involved in a hotel room’s operation
Maintains a close working relationship with team members and department heads from all areas of hotel operations
Ability to serve effectively with Senior Hotel Leadership in emergency situations

Responsibilities

Engages fully with the training process and uses all resources and tools available to ensure that all training requirements are met in a timely and thorough manner.
Accountable for maintaining standards as prescribed by the hotel regarding training, employee development and guest expectations.
Ensure all Brand and service standards are met and adhered to.
Protect guest sentiment by representing and promoting the hotel and dealing positively with the public.
Follow the LEARN model.
Work seamlessly and communicate clearly cross-departmentally.
Promptly answers the telephone and email inquiries from internal and external communication streams.
Aligned with the culture, values, goals and human resource programs of CCH.
Always maintain a professional appearance and attitude.
Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information.
Assist in development and implementation of best practices, policies, and procedures.
Educated and familiar with local and area recreational, dining, and cultural activities and attractions.
Follow safety and emergency guidelines, policies and procedures.
Complete miscellaneous tasks as assigned.
Rotate between departments and achieve sign-off from each department head within the rotation.
Travel as necessary for any additional training or task force opportunities within the CCH Portfolio.
Actively participate in weekly mentorship sessions with company leadership.
Maintain an organized record of progress and track completion of program objectives. Ensure documentation is readily available for Department Leaders.
Collaborate effectively with peers in the MIT program within the CCH portfolio of hotels.
To fulfill a leadership role as it pertains to promoting and exemplifying Crystal Creek Hospitality’s Values and abiding by the Supervisory Code of Conduct.