Manager in Training (MIT)

American Quick Lube•Grand Rapids, MI

1d•$18 - $20•Onsite

About The Position

The Store Manager in Training (MIT) role at American Quick Lube is designed for individuals seeking to advance their careers in the automotive service industry. This position involves providing overall day-to-day directions to store personnel to ensure efficient and high-quality customer service. The MIT will focus on supervising and training technicians, managing inventory, monitoring employee-customer interactions, completing necessary paperwork, and implementing cost control measures to drive the profitability and growth of the location. This is an hourly, non-exempt position that reports to the Regional Manager and will have direct supervisory responsibilities for all store personnel in the absence of the Regional Manager.

Requirements

Must be able to read and write English.
Previous management/supervisory experience is required.
Good technical knowledge and math skills are required.
Mobility is required.

Nice To Haves

Superior service system performance
Effective employee relations
Effective and timely labor control
Effective and accurate cash controls
Safe work habits for self and store personnel
Clean and proper uniform and good hygiene
Act as a model of excellence for store personnel.
Communicate and enforce all company rules and policies.
Attend manager meetings each month.

Responsibilities

Ensure store is open and closed on time daily.
Make sure staff are properly scheduled to provide service.
Provide overall direction to personnel to meet and exceed store goals.
Monitor workflow to ensure that vehicles are serviced within specified time limits.
Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
Review transactions for voids, hand invoices and cash shortages to detect and control theft.
Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
Continuously educate employees on product/service offerings.
Make sure proper tools are on hand to do the job.
Set an example of superior service system performance and continuously train others on the same.
Complete daily, weekly and monthly paperwork on a timely basis.
Maintain adequate inventory levels; order supplies as needed.
Provide service to customer vehicles, including checking and changing fluids and filters, airing tires.
Provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computer; explain service to customers and accept payment for services.
Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
Complete store inspections on a weekly basis; correct discrepancies with assistance of GM, Regional Manager, if necessary.
Oversee and direct daily clean-up to maintain clean, presentable facility and grounds.
Observe and comply with safety rules and regulations.
Perform related duties as assigned.
Hold monthly safety meetings for staff.
Investigate promptly and accurately any customer service issues.
Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
Follow and enforce all Environmental rules and policies.
Follow and enforce all state of Michigan and Federal labor codes as they apply.