Manager, In Dealer Technologies

Hyundai Motor Company • Fountain Valley, CA

5d • $91,000 - $130,000 • Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

• Must be a high school graduate.
• Six or more years of experience in retail technologies, customer experience, or automotive operations preferred.
• Ability to develop, implement and manage national program plans and budget.
• Proven ability to manage cross-functional teams and vendor relationships.
• Communication skills to prepare and deliver formal presentations to executive management, Regions, and Dealers.
• Writing skills to prepare proposals and business correspondence.
• Knowledge of computerized spreadsheet, e-mail and word processing programs.
• Is proficient in computer usage (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Working experience utilizing a database management system.

Nice To Haves

• Bachelor’s degree preferred.
• Master’s degree a plus.
• Retail parts and service background a plus.
• Supervisory experience a plus.
• Ability to travel when required.

Responsibilities

• Lead CX sales and aftersales initiatives aligned with Hyundai transformation goals and Global Mystery Shop programs.
• Drive improvements across dealer technology platforms through vendor management, dealer engagement, and performance optimization.
• Implement customer satisfaction programs that enhance customer experience and dealer performance.
• Communicate program updates, results, and launches through reports, presentations, and stakeholder communications.
• Manage budgets, accruals, forecasting, reconciliation, and program documentation.
• Monitor program effectiveness, identify process improvements, and support vehicle lineup enhancements.
• Oversee service lane technologies including Online Appointment Scheduler, Lane Check-In, eMPI, and
• Develop and launch sales, aftersales, retail technology, and parts solutions that improve customer experience.
• Resolve dealer, field, and customer inquiries while promoting program adoption and performance.
• Create training materials, user guides, status decks, and executive reporting.
• Generate key performance reports and maintain customer experience databases.
• Collaborate with Training, Parts, and Field Operations teams to meet business objectives.
• Manage supplier relationships, contracts, RFPs, purchase orders, invoices, and vendor performance.
• Compile departmental budgets, monitor compliance, and resolve variances.
• Lead hiring, coaching, performance evaluations, employee development, and resource planning while aligning team goals with company objectives.
• Oversee supplier performance, contracts, budgets, and service delivery to ensure quality, compliance, and business objectives are met.
• Lead, coach, and develop staff while effectively managing resources, budgets, and team performance to support company goals.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED