Manager, Immunohematology Reference Lab

American Red Cross•Pomona, CA

19h•Onsite

About The Position

We are seeking a transformational Immunohematology Reference Lab (IRL) Manager to lead daily laboratory operations while fostering a culture of accountability, collaboration, and continuous improvement. This role is critical in shaping a high-performing team environment, strengthening engagement, and ensuring excellence in patient care and service delivery. The ideal candidate is not only technically strong but also a visible, hands-on leader who can rebuild trust, motivate teams, and elevate performance. This is an opportunity to make a meaningful impact by shaping both the culture and operational excellence of the IRL.

Requirements

Bachelor’s degree in a Biological Science or related field.
Must Be CA CLS, CIS, or BB; must have the ability to obtain a CA CLS SBB highly preferred
Minimum 6 years of directly related laboratory experience
At least 2 years in high-complexity immunohematology testing
3–5 years of leadership/management experience within an IRL or comparable hospital setting strongly preferred
Ideal candidate will have 3–5+ years of IRL-specific experience
Proven ability to lead through change and rebuild team culture
Strong communication, interpersonal, and conflict-resolution skills
Demonstrated customer focus with a commitment to service excellence
Ability to influence, engage, and align teams toward shared goals
Effective presentation skills for diverse audiences
Active listener who values diverse perspectives
Strong organizational skills with the ability to prioritize and remove obstacles
Collaborative team player with a solutions-oriented mindset.

Nice To Haves

CA CLS SBB highly preferred

Responsibilities

Manage laboratory staff including, but not limited to, staff resource planning, hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
In conjunction with the Medical Director, provide guidance to ensure appropriate patient care.
May oversee planning process and ensure that long range goals are established for laboratory supervisory staff.
May be responsible for managing the budgetary process and approving reagent and equipment purchases.
Serve as a resource for supervisors for complex technical issues.
Ensure IRL participation in the American Rare Donor Program and Diagnostics Manufacturing Division.
Coordinate the installation of new or revised tests and procedures, ensuring appropriate quality control in accordance with SOPs, CFR, and OSHA regulations.
Ensure compliance with all state and federal regulations, AABB/ASHI standards, ARCBS directives and regional policies and procedures in all areas of responsibility, as well as initiate actions to foster a quality driven environment.
Ensure laboratory training is completed in compliance with established guidelines.
May perform and interpret basic and complex donor and/or patient testing procedures and complete required quality control, as appropriate to state and federal regulations.
Recognize testing irregularities, identify the cause, determine the solution, and resolve the problem.
May write, organize, and maintain departmental procedure manual.
May perform manufacturing duties to include labeling and verification of special blood products utilizing procedures in adherence to good manufacturing practices (GMP).
May be responsible for the accuracy of computer and physical blood component inventories.

Benefits

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Relocation assistance