Manager III, Software Development, Amazon Connect
About The Position
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We're seeking a dynamic Software Development Manager to lead our platform infrastructure team that powers 300+ APIs deployed across 13 AWS regions, serving millions of customers worldwide. In this role, you'll define the vision for our platform in the evolving agentic AI landscape while leading a team that builds solutions directly impacting end-to-end customer experiences. You'll drive innovation in public APIs, authorization systems, search platforms, event streams, and quota management technologies that enable seamless contact center operations at massive scale.
Requirements
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
Nice To Haves
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Responsibilities
- Lead and grow a high-performing engineering team to deliver critical platform infrastructure that powers Amazon Connect APIs across multiple AWS regions, ensuring scalability and reliability for our growing customer base
- Define technical vision and strategic roadmap for platform evolution in the AI-first development era, working backwards from customer needs to drive innovation in authorization, search, and event streaming technologies
- Partner effectively with cross-functional teams and stakeholders to prioritize initiatives, manage competing demands, and ensure seamless execution of key deliverables while maintaining operational excellence
- Provide mentorship and career development for direct reports through regular 1:1s, fostering an inclusive environment that promotes professional growth.
- Drive architectural decisions and technical discussions across teams, facilitating consensus on complex problems while maintaining high standards for code quality, system health, and security practices
Benefits
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
