Manager II, Sterile Processing - Travel

STERIS Corporation•Tampa, FL

41d•$92,650 - $119,900•Remote

About The Position

Oversees the management and facilitates production, projects, and quality within Customer IPS engagements. Ensures Customer’s expectations are met by managing activities and complying with contractual obligations. Provides on-site support, training and communication to contracted facilities sterile processing department management and personnel. Ensures SPD compliance with the Department of Health, JC, OSHA, CDC, AAMI and AORN standards and facility policies and procedures. 100% domestic travel required.

Requirements

High School Diploma or GED
Bachelor’s degree and 3+ years of leadership experience in SPD or related field OR High School diploma with 8+ years of SPD experience with 5 years of leadership role in SPD or related field.
Good working knowledge of Microsoft Office applications (4+ Years).
Experience in process management and quality control (3+ Year).
Active certification in sterile processing/central sterile via CBSPD or HSPA required. If not certified at point of hire, it must be obtained within 12 months of hire.
Must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements.
Must be able to travel across the US and meet applicable Customer credentialing requirements.
Ability to work in a fast-paced dynamic environment.
Possess an understanding of accountability tools - Coaching documents, MBOs, Performance Reviews.
Ability to stay calm and maintain a high level of professionalism under high pressure situations.
Ability to conduct root cause analysis.
Ability to build project plans.

Nice To Haves

Instrument tracking software and employee management system experience (1+ Years).
Medical instrument knowledge (1+ Years).
Knowledge of Sterile Processing, Operating Room and Material Management functions a plus (1+ Years).
Presentation skills.
Ability to mentor Leadership through effective coaching and Mentoring for facility improvement and improved Customer contact.
Develops relationship with Customer OR Managers, Directors, and VP’s.
Long term impact decision making responsibilities.
Develops, documents and executes an effective plan for all contingencies.

Responsibilities

Develop and manage an engaged team to provide excellent day-to-day service that meets the Customer’s needs and contractual obligations.
Interview, hire, assist with training, coach and discipline employees to meet company objectives and Customer requirements.
Build and maintain a culture of EE Engagement and Retention through regular communication and on-going training.
Utilize staffing tools and communicate to Customer the appropriate staff mix and properly align staff with fluctuating demand.
Ensure delivery of Customer Key Performance Indicators (KPI’s) and conduct regularly scheduled meetings with Customer(s) to review quality metrics.
Mentor the front-line leadership team in building relationships with the Customer service line coordinators.
Develop higher level relationships within the Customer organization including but not limited to OR Managers, Directors & V.P.’s including the ability to manage Customer expectations within the scope of work.
Resolve client issues in a timely and efficient manner.
Demonstrate a complete understanding of the contract(s) and support with educating and training Customer leadership in all aspects of contracted services.
Implement and hold the team accountable for STERIS standard processes through leadership routines.
Ensure proper operational processes are followed by all members of the STERIS IMS team in conjunction with the Department of Health JC, OSHA, CDC, AAMI, AORN standards and facilities goals and policies.
Ensure accuracy and completeness of all administrative documents and functions (time records, count sheets, inventories, billing, etc.) required by the Customer and STERIS.
Manage an operating budget for STERIS and understand that all decisions can have a financial impact and manage within the budget.
Use STERIS playbook and related tools to identify areas of deficiencies and create Corrective Action Plans to manage improvement.
Oversee direct/indirect reports (15+).
Guide team through regulatory surveys.