Manager II, Service Desk Systems & Support (Autonomous Incident Management / DexOps)
About The Position
The Manager II, Service Desk Systems & Support (Autonomous Incident Management / DexOps) serves as a critical enabler of the organization’s transition to a Tier 0 operating model by establishing and leading a structured, outcome-driven approach to incident automation. This role provides both strategic and operational leadership to develop, scale, and continuously enhance the Autonomous Incident Management function, ensuring consistent delivery, effective prioritization, and high-quality outcomes across integrated technology workflows. Through strong cross-functional alignment across Service Desk, Engineering, ServiceNow, and DEX platforms, the role translates telemetry insights into prioritized, high-impact automation initiatives that drive measurable improvements in employee experience and enterprise productivity.
Requirements
- Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
- Establish and lead a structured, outcome-driven approach to incident automation.
- Provide strategic and operational leadership to develop, scale, and continuously enhance the Autonomous Incident Management function.
- Ensure consistent delivery, effective prioritization, and high-quality outcomes across integrated technology workflows.
- Translate telemetry insights into prioritized, high-impact automation initiatives.
- Drive measurable improvements in employee experience and enterprise productivity through cross-functional alignment across Service Desk, Engineering, ServiceNow, and DEX platforms.
Benefits
- highly competitive pay
- generous benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
