Manager II Sales Operations

Samsara

19d•Remote

About The Position

The Sales Success Partner team is looking for a motivated, high-impact individual to join the team. We are dedicated to streamlining the customer experience for our Enterprise sales team and their customers. This role requires strong cross-functional collaboration and the ability to influence across a wide variety of cross-functional teams and act proactively on behalf of our Enterprise Account Executives. Additionally, in this role, the manager will be responsible for the development of talent and coaching of 6-8 coordinators and analysts. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this role.

Requirements

8+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
Significant experience with Salesforce, specifically Salesforce reporting, as well as experience with data visualization tools (e.g. Tableau)
Excellent communication skills with the AVP+ levels of the organization
Proficiency in Salesforce.com and the overall sales technology ecosystem
Action-oriented to solve problems on short timelines
Demonstrated leadership experience driving complex, cross-functional execution
Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales
Strong organizational skills and business judgment with the ability to manage competing priorities
Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
Bachelor's degree or higher from a top university

Nice To Haves

Advanced analysis skills: expertise working with large and unstructured data sets and building complex models
Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
Salesforce CPQ experience
High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
High level of curiosity
Proactive and self-motivated

Responsibilities

Collaborate with sales and cross-functional leadership to create and implement strategies that empower the Enterprise Sales team, enabling them to spend more time in the field.
Meticulously define and continuously refine a robust and streamlined process for intaking, assessing, and prioritizing incoming requests, systematically identifying and minimizing potential friction points that could impede revenue generation or pipeline progression.
Lead a transformative initiative to significantly enhance the overall sales representative experience, specifically for those representatives who regularly interface with and manage named customers, by identifying pain points, developing solutions, and implementing improvements that directly impact their day-to-day effectiveness.
Work seamlessly and collaboratively across various internal departments to drive the prioritization and subsequent execution of critical improvements, with the ultimate objective of demonstrably increasing revenue, with a particular emphasis on growth and profitability derived from Enterprise customers.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Hire, develop and lead an inclusive, engaged, and high performing team.