Manager II, Operations - AMZ27160.1

Amazon•Edison, NJ

27d•$77,293 - $90,900•Onsite

About The Position

The Manager II, Operations will be responsible for identifying, designing, developing, implementing, and executing new and existing processes, policies, goals, and solutions to reduce potential risks. This role involves creating schedules, identifying and communicating risks to stakeholders, defining risk mitigation strategies, and facilitating appropriate engineering solutions. The position will also develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness for customers. Responsibilities include evaluating the effectiveness of current or future systems, collaborating with other departments to integrate with business systems and processes, and maintaining metrics, reports, and process documentation to monitor and analyze delivery performance and key controls. The role also requires managing cross-functional teams and/or third-party vendors for the implementation of project/program requirements.

Requirements

Bachelor's degree or foreign equivalent degree in Business Administration, Finance, Engineering, or a related field.
One year of experience in the job offered or a related occupation.
One year of experience in direct management and managing processes, projects, or programs.
One year of experience in identifying and executing process improvement initiatives and providing customer support in a professional, non-retail environment.
One year of experience using Salesforce, SQL, Tableau, Excel, or related business management tools.
One year of experience in human capital management, including interviewing, hiring, performance management, coaching, promotions, and terminations, as well as providing technical, non-technical, and administrative support.

Responsibilities

Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to reduce potential risks.
Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness for customers.
Evaluate effectiveness of current or future systems and collaborate with other departments to integrate with business systems and processes.
Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key controls.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.