Manager II Client Services

City National Bank • New York, NY

7d

About The Position

This person is responsible for the operational integrity of the branch. They are the expert in risk management and loss prevention policies and procedures. They are responsible for monitoring and auditing their respective office for compliance with these policies and procedures. They provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. This person is key in the hiring, development, and coaching of branch office service colleagues. This person will support sales colleagues to build and maintain branch client relationships. Ensures regulatory compliance and colleague adherence to CNB policies and procedures.

Requirements

• Minimum 5 years of Operations experience required
• Minimum 5 years of Banking experience required
• Minimum 3 years of supervisory or management experience required
• Comprehensive knowledge of all aspects of branch service functions.
• Thorough knowledge of Bank policies and procedures.
• Excellent knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures skills.
• Demonstrated leadership and team building skills.
• Excellent management skills with emphasis on planning, organization and scheduling.
• Excellent verbal and written communication skills.
• Good computer skills and technical knowledge including ability to use Microsoft Word and Excel.

Nice To Haves

• Bachelors' Degree Preferred

Responsibilities

• Responsible for the operational integrity of the branch.
• Is the expert in risk management and loss prevention.
• Completes, monitors and audits branch certifications and operational reviews.
• Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure.
• Acts as a champion for clients and colleagues providing exemplary service.
• Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
• Proactively guides colleagues and teams to achieve results, accurately assesses strengths and develops needs of colleagues; provides feedback, mentoring, helpful counsel and opportunities for development to help colleagues achieve their full potential.
• Supports sales colleagues to build and maintain branch client relationships.
• Works with business partners to deliver solutions in order to maintain and grow client relationships.
• Recognizes and recommends cross-selling opportunities to maximize banking office profitability

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees