Manager I Owner Exit Services

Marriott Vacations Worldwide

About The Position

The Manager I, IRM Owner Exit Services will be the primary contact for owners looking to divest their timeshare interest. The Manager will have a good understanding of the timeshare business as well as the real estate licensing laws and Division of Real Estate Administrative Codes of Florida and other states as necessary to be able to respond to Owner correspondence, discover the core reasons for their desire to sell the timeshare and prescribe a course of action that makes the most sense for the Owner. The Manager will execute the agreed upon plan, including the initiation of purchase agreements and real estate listing agreements. In addition, the Manager will track and manage the timeshare weeks and beneficial interests that are in the process of being sold, including coordination with the title company on a timely closing. This position will act as the Company’s representative within the scope of the Transaction Brokerage relationship as outlined in the listing agreement and will be required to maximize the amount of outbound telephone calls per day, handle inbound calls and compose replies to emails. Minimum Performance Standards to be determined.

Requirements

Minimum 1-3 years related work experience is required.
Possession of a State real estate salesperson license for the respective state (e.g. Florida, California etc.) is required.If not currently certified, the Manager must be certified within 90 days of starting work in this role.
Demonstrable understanding of the real estate sales process is required.
Successful candidates will possess the ability to think quickly and multi-task.
Verbal communication is mandatory, with an ability to clearly articulate messages and explain complex ideas clearly and concisely to ensure understanding to a variety of audiences.
Excellent active listening and written communication skills.
Must have a desire to sell.
Must be a strong individual contributor as well as a team player with the ability to work collaboratively with MVW associates across all disciplines.
Exceptional work ethic, detail-oriented and be competitive in a self-directed environment. Must have a positive attitude and be energetic.
High degree of integrity in dealing with confidential business information; confidence and trustworthy with a genuine concern to balance both the company and the customer needs, be eager to take action on direction from supervisor and/or the marketing and sales management teams.
Must have ability to quickly build rapport and trust.
Ability to process paperwork, reports and computer data, that requires visual observation, accuracy and keen attention to detail.
Must be able to add, subtract, multiply and divide common numbers and decimal numbers and to be able to compute percentages.

Nice To Haves

Timeshare/Hospitality/lodging industry experience a plus.
MVW or Hyatt-specific knowledge, an advantage.
Bilingual capability (English and Spanish) preferred.

Responsibilities

Functions as front line / owner facing interactions counseling exit options.
Acquire and maintain comprehensive working knowledge of all Resale Operations business applications, owner offers and working knowledge our inventory strategy.
Handles inbound and outbound owner phone calls and emails.
Performs duties with limited supervision.
Interview clients via the telephone and/or emails.
Employ qualitative and quantitative reasoning within a discovery process.
Evaluate owners’ reason for wanting to sell.
Articulate the costs and benefits of owning timeshare for existing clients.
Educate owners on Marriott Vacations Worldwide (MVW) products and usage options.
Deliver professional, concise, and persuasive messages to owners, while remaining focused on their needs and expectations.
Recommend a specific course of action to owners, including a brokered listing, inventory repurchase and/or external resource options.
Document all correspondence, plan of action as well as all action that was taken.
Ensure use of the proper listing agreements.
Ensure all listing agreements are complete and accurate, including accurate pricing.
Manage to completion, the agreed upon plan including coordination with the sales and marketing teams as well as the New Owner Administration Dept.
Manage specific outbound resale campaigns for completeness and track performance.
Act as a licensed salesperson in accordance with the Transaction Brokerage relationship pursuant to the listing agreement.
Utilize a computer to effectuate real estate sales contracts and real estate listing contracts.
Follow-up with clients on prescribed course of action to ensure satisfactory resolution.
Acts as SME in specialized area.
Supports Department leaders.