Manager Human Resources DC

Walgreens•Jupiter, FL

About The Position

The Manager of Human Resources leads and oversees the delivery of HR policies, procedures, services, and solutions for a Distribution Center. Areas include talent management and acquisition, employee and labor relations, pay administration, succession planning, training, performance management, diversity and inclusion, and HR investigations. The role partners with Centers of Excellence (COEs) to develop solutions for the Distribution Center and leads HR professionals in supporting the HR strategy, business priorities, and foundational programs. The Manager translates company and HR strategy into talent programs and processes for the Distribution Center, partnering with leaders to support business outcomes. The role develops and delivers talent and development programs, coaches leaders, manages recruiting and HR processes, and oversees investigations, policy, compliance, and employee relations. It also monitors HR metrics and trends, uses predictive analysis to support business performance, and works to foster an engaging, inclusive workplace free of discrimination and harassment. The position provides leadership and direction to subordinate team members and helps ensure the Distribution Center maintains an environment conducive to employee self-representation. Walgreens was founded in 1901 and serves nearly 9 million customers and patients each day through approximately 8,500 stores in the U.S. and Puerto Rico. The company has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and aims to build trusted relationships that create healthier futures for customers, patients, team members, and communities.

Requirements

Bachelor's degree and at least 2 years of human resources experience in employee relations, staffing and selection, compensation and benefits, and/or training; OR a high school diploma or GED and at least 5 years of such human resources experience.
At least 5 years of experience applying knowledge of Federal, State, Labor, and Employment laws, Workers' Compensation, FMLA, ADA, and OSHA laws.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership experience.
Willingness to travel at least 5% of the time for business, within and outside the state.
At least 3 years of experience handling complaints, settling disputes, resolving grievances, or otherwise negotiating with others.
Experience using time-management skills to prioritize, organize, and track details, and meet deadlines across multiple projects with varying completion dates.
Intermediate Microsoft Excel skills, such as using SUM, setting borders and column widths, inserting charts, text wrapping, sorting, setting headers and footers, and print scaling.
Intermediate Microsoft PowerPoint skills, such as applying themes, formatting character spacing, inserting pictures, changing slide layouts and theme colors, adding transitions, customizing slide numbers, changing chart styles, and formatting fonts.
Intermediate Microsoft Word skills, such as inserting headers, page breaks, page numbers, and tables, and adjusting table columns.
Basic Microsoft Access skills, such as opening tables in datasheet view, entering and filtering data, creating and modifying forms, applying themes, running and saving queries, creating and formatting reports, printing labels, navigating records, and exporting to Excel.

Nice To Haves

Experience with Labor Relations.
Knowledge of distribution, manufacturing, and/or production environments.

Responsibilities

Translate company and HR strategy into talent programs and processes for the Distribution Center, partnering with leaders to achieve business outcomes.
Develop, drive, deliver, and gain early adoption of talent and development programs, individual development plans, succession planning, performance management, recruiting strategy, and other talent management programs.
Coach leaders to support organizational transformation and achievement of business and professional goals using Walgreens tools and learning models.
Create or contribute to tools, programs, and solutions that support HR strategies, processes, and initiatives.
Educate managers on HR initiatives, processes, and strategy, and contribute to the delivery and realization of HR strategy for Distribution Center team members and leaders.
Manage recruitment programs and processes to meet business needs efficiently and effectively.
Oversee Distribution Center HR processes, including escalated matters involving investigations, policy, compliance, and employee relations.
Ensure appropriate leadership and tools are in place to support a workplace free of discrimination and harassment; proactively measure engagement, turnover, and compliance with applicable laws.
Conduct or collaborate on HR programs, including new-hire onboarding and assimilation, safety compliance and monitoring, performance and talent management, and general team-member education.
Conduct Howdy Rounds to respond to hourly team members' questions or concerns.
Partner with business leaders and Employee Relations on escalated employee-relations cases, conduct appropriate investigations, resolve matters, and escalate significant cases with potential regional or company-wide impact.
Liaise with Employee and Labor Relations to interpret and comply with labor contract requirements.
Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members.
Create and foster a positive workplace that drives engagement and inclusion and is free of harassment.
Identify business needs and partner with appropriate resources to address gaps and improve people and business performance.
Monitor and respond proactively to Distribution Center HR metrics, trends, and performance in collaboration with HR colleagues and business leaders, using predictive analysis to drive business performance.
Ensure the Distribution Center maintains a work environment conducive to employee self-representation.