Manager, HR Delivery
About The Position
Our Talent and Performance Management (TM/PM) team is on a mission to bring our differentiated people vision to all talent management solutions and create a simpler, more empowering, transparent and inclusive experience for all associates. We are simultaneously running operations for existing performance and talent management processes across the enterprise while also delivering on an ambitious innovation agenda! Capital One's Enterprise HR organization is seeking a talented Operations Manager to help shape and drive our long term talent and performance management strategy for the company. In this role, you'll lead the integration of our newest Talent & Performance Management tool from pilot to steady state. You'll partner with Product, Design, and Tech leaders to create a seamless user experience for associates across our enterprise. You will provide analytics and thought leadership that shapes how we define, grow, and measure performance across the enterprise, now and into the future.
Requirements
- Bachelor's Degree or Military experience
- At least 5 years of experience in Operations, Process Management, or Project Management
Nice To Haves
- Master's Degree
- Process Management Professional Certification
- 1+ year of experience in Human Resources
- Experience with data protection, access management, and testing methodologies
- Proficiency in reporting and analyzing operational statistics and KPIs
- People Management
Responsibilities
- Deeply understand operational processes, identifying potential user pitfalls and painpoints, and developing processes to improve and support a seamless user experience
- Lead intent for project workstreams that span across multiple cross-functional teams
- Manage the delivery of work from others that report directly or indirectly
- Lead intent for user support and incident management for the newest talent & performance management tool
- Define and socialize the roadmap for cycle operational readiness for the newest talent & performance management tool
- Own critical in-cycle operational statistics & metrics (KPIs) reporting
- Partner with the Risk Lead to identify and develop control processes
- Improve Talent & Performance Management processes, tools, and resources -- streamlining as needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
