Manager, HR Consulting

Justworks•New York, NY

22h•$155,500 - $171,050•Hybrid

About The Position

HR Consulting is a high-value customer offering for Justworks and a critical aspect of our Customer Success Organization (CSO). As the Manager, HR Consulting, you will be a strategic leader who thinks and acts both broadly and tactically to champion your team of Senior HR Consultants while serving as an HR subject matter expert across Justworks to inform the product and large-scale initiatives. Reporting to the head of the function (Senior Manager, HR Consulting), you will have ample opportunity to help shape the vision and growth strategy for the team and implement creative and collaborative customer and product solutions — in partnership with stakeholders across the Customer Success Organization, Revenue Operations, Legal, Marketing, Sales, and Product.

Requirements

Minimum of 8 years experience at the HR Generalist, HR Business Partner, HR Manager, or Employee Relations Manager level
Experience handling compliance across multiple US states
At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP
If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support

Nice To Haves

Previous people management experience preferred
Experience in tech, consulting, SaaS, and/or PEO environments a plus
Global HR experience a plus

Responsibilities

Lead a team of Senior HR Consultants, serving as a strategic thought partner in their day-to-day work and supporting their ongoing growth as HR and service professionals
Conduct 1:1s, lead regular team meetings, provide regular coaching and constructive feedback, prioritize quality assurance in your team’s customer interactions, and conduct annual performance reviews
Continue to expand the HR Consulting function by hiring, onboarding, and engaging top talent
Drive and help shape service excellence standards for our Dedicated HR Consulting program
Communicate directly with customers as needed, especially in escalated cases or situations where a senior perspective is required
Oversee team projects — including the customer compliance newsletter, customer learning opportunities (such as webinars), and HR-related content, tools, and experiences — providing direction on scope, giving feedback, and connecting team members with stakeholders
Partner with Legal, Product, and Revenue teams on upcoming employment legislation and HR trends — how it impacts Justworks customers and how we will best support them through change
Support and guide the team’s work on optimizing efficiencies across the function, including the integration of AI tools
Display a high level of professionalism, compassion, and ownership when working with your team and with customers
Work with internal teams to improve processes, with an eye toward improving customer experience
Perform other related duties as assigned