Manager, Hospitality Services - Mineola

NYU Langone Health • Mineola, NY

1d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across various medical and surgical specialties. As a major regional healthcare resource, it is deeply committed to medical education and research, providing a full spectrum of inpatient and outpatient services. NYU Langone Health values equity and inclusion, aiming to be a place where talented faculty, staff, and students of all identities can thrive. The Manager, Hospitality Services will oversee linen operations, ensuring adherence to performance standards and regulatory compliance. This role is crucial for maintaining high-quality patient and staff environments through compliance audits, driving operational excellence, and collaborating with leadership to improve service delivery.

Requirements

• Bachelor's Degree.
• 3 - 5 years Hospitality experience in a Health care environment.
• 1 - 2 years Supervisory experience in a related field.
• Excellent communication (both oral and written), interpersonal, and organizational skills.
• Ability to read, write and speak English.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Coordinates department activities and matches staff skills with duties.
• Oversees new employee orientation, staff training, and monitors safe equipment use.
• Assists the Director in communicating and training staff on policies and procedures for regulatory compliance (Joint Commission, State Department of Health, HIPPA, OSHA, regulated medical waste).
• Conducts monthly staff meetings with minutes and attendance.
• Ensures staff participation in annual requirements.
• Manages the department in a fiscally responsible manner, ensuring adequate staffing and reducing overtime.
• Monitors and evaluates the use of supplies, materials, and resources to reduce costs and increase efficiencies.
• Prepares department budgets and reports comprehensively and timely.
• Regularly evaluates the facility and recommends improvements.
• Coordinates Hospitality work projects and communicates with other departments.
• Assists the Director in the selection and maintenance of capital cleaning equipment.
• Works closely with Infection Control to maintain a respectful environment.
• Monitors and promotes security and safety principles according to WUH policies.
• Coordinates staff training, including supervisors, to promote consistency and quality in hospitality service delivery.
• Provides progress reports to supervisors on short-term and long-term goals and reviews department accomplishments.
• Assists supervisors and selected staff with affiliations to promote professional expertise.
• Utilizes bed tracking program for efficient patient flow.
• Implements and utilizes communication systems (beepers, phones, computers, email) for effective Hospitality Services response.
• Monitors and supports program designs for team cleaning practices to improve patient room cleaning and service, while monitoring patient flow.
• Responds to Environment of Care (EOC) issues as directed by the Director of Hospitality Services.
• Facilitates and monitors all projects and cleaning functions to ensure timely completion and quality standards.
• Evaluates and measures cleaning standards to meet hospitality services performance through daily quality checks.
• Shares and utilizes data from customer satisfaction and Press Ganey reports to educate staff on higher service standards.
• Promotes Winthrop Hospitality and service culture programs (e.g., Winthrop Touch).
• Performs other duties as assigned.
• Oversee daily linen operations, including inventory control, distribution, and par level management.
• Ensure efficient workflows and proper utilization of linen resources.
• Monitor vendor performance and ensure service level agreements are met.
• Implement process improvements to enhance linen quality, availability, and cost efficiency.
• Conduct routine compliance audits for housekeeping and linen services.
• Lead executive rounds, documenting observations and initiating corrective actions.
• Implement and oversee Quality Department rounds.
• Track, trend, and analyze compliance data to identify operational improvement opportunities.
• Create and present detailed compliance and quality reports to leadership.

Benefits

• Comprehensive benefits and wellness package.
• Robust support system for any stage of life.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager