Manager, Hospitality & Events

dentsu•Charlotte, NC

23h•$58,000 - $74,000•Hybrid

About The Position

We are looking for candidates with a minimum of five years’ experience. You are excited by the prospect of working on award winning accounts, passionate about being part of a high performing team and being integral to an achieving agency. You are also confident, motivated, have excellent attention to detail and looking forward to working in the industry. This role requires a Bachelor’s degree and over 5 years of experience in corporate communications, program management, or a Chief of Staff–type role. The ideal candidate will have experience managing websites and guest registration platforms, exceptional client service and interpersonal skills, with experience supporting senior leaders and executives. Proven experience supporting high-level corporate events and hospitality programs is essential, along with excellent verbal and written communication skills, including the ability to influence without direct authority. Strong organizational and project management skills are necessary, with the ability to manage complex, cross-functional initiatives. High emotional intelligence and discretion in handling confidential or sensitive information are key. Hands-on experience managing event logistics (guest trackers, rooming lists, transportation manifests) is required. The ability to manage multiple projects and communication streams simultaneously in a fast-paced environment, along with experience building and delivering presentations, is also important. A willingness and ability to travel frequently, including weekdays and weekends, is expected.

Requirements

Bachelor’s degree required
5+ years of experience in corporate communications, program management, or a Chief of Staff–type role
Experience managing websites and guest registration platforms
Exceptional client service and interpersonal skills, with experience supporting senior leaders and executives
Proven experience supporting high-level corporate events and hospitality programs
Excellent verbal and written communication skills, including the ability to influence without direct authority
Strong organizational and project management skills, with the ability to manage complex, cross-functional initiatives
High emotional intelligence and discretion in handling confidential or sensitive information
Hands-on experience managing event logistics (guest trackers, rooming lists, transportation manifests)
Ability to manage multiple projects and communication streams simultaneously in a fast-paced environment
Experience building and delivering presentations
Willingness and ability to travel frequently, including weekdays and weekends

Responsibilities

Manage daily communications related to sponsorship programs, serving as the primary point of contact and face of the client company
Act as a strategic “right hand” to the client by optimizing their time, driving high-priority initiatives, and bridging communication between leadership and client needs
Draft key documents, prepare briefing materials, and serve as a spokesperson for the client when appropriate
Represent both client and company in guest-facing problem-solving to deliver first-class hospitality experiences
Operate as a Chief of Staff level by making strategic decisions, leading cross-functional projects, and managing client needs beyond day-to-day administrative needs
Prepare and manage event registration timelines and platforms, ensuring accuracy and on-time execution
Manage event websites and on-site guest materials; advise clients on registration statuses
Create client-ready registration documentation, personalized itineraries, and detailed guest plans
Lead client conference calls and meetings; design and prepare presentations and written communications
Conduct on-site management of corporate hospitality events, with a primary focus on in-person guest registration and experience flow
Evaluate event outcomes, identify areas for improvement, and provide forward-looking strategic recommendations to partners