Manager, High Net Worth Relationship Managers

The Vanguard Group•Malvern, PA

6d•Hybrid

About The Position

We’ve built a strong and collaborative team deeply committed to our mission and purpose. An ideal candidate brings a strong track record of building inclusive and high performing teams to produce strong outcomes, navigate ambiguity, innovatively solve complex problems, and develop Practice Management skills (relationship management, book management, and sales). Ideal candidates will leverage these critical competencies and collaborate across Vanguard departments and business units to make our team even stronger.

Requirements

Minimum of five years related work experience.
Three years of experience in Financial Services.
Undergraduate degree or equivalent combination of training and experience.
This job requires FINRA Series 7, 24, 63, 65, 66 or ability to acquire within department guidelines.
This role requires one to work a hybrid schedule coming onsite to Malvern, PA every Tuesday, Wednesday and Thursday.

Nice To Haves

Relationship Management and Sales experience preferred.
Previous sales leadership experience preferred.
Graduate degree preferred.

Responsibilities

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Deepens loyalty with existing Ultra High Net Worth clients by anticipating needs and demonstrating expertise to align solutions.
Supports strategy planning for a book of business. Models growth opportunities, contributes to business planning activities, and supports client account retention.
Provides guidance and support to Relationship Managers. Assists in the recovery and strengthening of at-risk relationships by coaching Relationship Managers to demonstrate empathy and deeply understanding client needs.
Develops, implements, and monitors goals and action plans. Reviews team performance and identifies trends, suggests improvements, and provides analysis/feedback to Relationship Managers.
Resolves complex client issues related to products or processes by taking ownership and delivering consistently with excellence.
Influences changes among the team to improve end-to-end processes and meet client needs. Participates in solution development with internal colleagues and cross-functional teams.
Supports Relationship Managers in identifying and implementing solutions.
Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen client relationships.
Participates in special projects and performs other duties as assigned.