Manager- Health Information Services

CAMH•Toronto, ON

3h•CA$100,475 - CA$125,594•Onsite

About The Position

Reporting to the Director, Clinical Informatics and Health Information Services, the Manager, Health Information Services is responsible for leading and managing the Health Records, Central Registration, and Locating teams. This role oversees the planning, development, implementation, and evaluation of processes related to record management, registration data collection, emergency code response, and optimization of the clinical information system (I-CARE). The Manager plays a critical role in ensuring data quality and supporting data-driven decision-making across the organization. This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes. CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

Requirements

University degree in Business Administration, Healthcare Administration, or a relevant field.
Knowledge of information management trends, CIHI standards, and healthcare legislation (e.g., PHIPA, Mental Health Act).
Familiarity with collective agreements, coding standards (OHMRS, NACRS, RAI), and Microsoft Office tools.
Minimum of 5 years of experience in health information management or a related field.

Nice To Haves

At least 2 years of leadership experience is considered an asset.

Responsibilities

Develop and monitor strategies, policies, and procedures for health record management.
Collaborate with internal departments to streamline processes and ensure compliance with legislation and standards.
Oversee budget planning, staff scheduling, and operational improvements.
Support release of information (ROI) processes and liaise with legal, privacy, and risk management teams.
Monitor chart completion and participate in organizational committees.
Provide operational oversight for 24/7 registration services within the Emergency Department.
Ensure accurate collection and maintenance of patient demographic and registration information through ongoing quality audits and monitoring.
Lead process improvement initiatives to enhance efficiency, patient experience, and data integrity.
Collaborate with Emergency Department leadership, finance, patient flow, security, and other partners to support operational priorities.
Manage emergency code communications and lead related working groups.
Oversee 24/7 locating and switchboard operations, including hospital emergency communication processes.
Ensure integrity and quality of locating and communication processes through monitoring and audits.
Lead initiatives to improve service quality, efficiency, and downtime preparedness.
Collaborate with internal departments and external vendors regarding telecommunications and emergency communication systems.
Lead strategic and operational planning aligned with organizational goals.
Develop departmental policies and manage major initiatives.
Participate in governance committees and clinical systems working groups.
Manage staffing, recruitment, performance appraisals, and training.
Ensure compliance with collective agreements and organizational policies.
Monitor attendance, coordinate schedules, and support staff development.
Forecast and manage budget, including capital and operational planning.
Monitor expenditures, authorize purchases, and develop revenue proposals.