Manager, Global Solutions

Estes Forwarding Worldwide•Chicago, IL

3d•Onsite

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package.

Requirements

Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with managers or directors and communicate ambiguous concepts.
Ability to present to groups across the organization.
Ability to work independently or in a team setting, in a fast-paced environment.
Ability to stay motivated and bounce back from rejection or setbacks.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
Demonstrated knowledge of sales concepts, methods, and techniques, while continuously improving sales skills and product knowledge.
Strong interpersonal skills (maturity, good judgment, diplomacy, and patience) and strong consulting and presentation skills.
Demonstrated skills in organization group process, problem identification and resolution at both a strategic and functional level.
Cognizant of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry.
Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
Excellent spelling, grammar, and written/oral communication skills.
Ability to plan, organize and manage multiple projects and set priorities.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

Periodic travel up to 25% required.

Responsibilities

Developing new business and securing incremental revenue and market share through promotion and sales of all services and products to target and establish accounts.
Identifying business opportunities and generating profitable sales in both new and existing accounts to meet or exceed monthly, quarterly and annual business revenue goals and sales quotas.
Assisting in the development and implementation of sales plans that support increased sales.
Contributing to the company’s growth by closing deals.
Handling objections, negotiating terms, and guiding prospects toward making a purchase, in order to finalize deals effectively and efficiently.
Identifying and building strategic relationships with potential customers through calls, emails, networking, and referrals to understand opportunities and maintain a pipeline of qualified leads.
Working closely with marketing, customer support, and other departments to ensure a seamless customer experience.
Capitalizing on value creation opportunities by working closely with the sales and operations management team to act as a trusted advisor, understanding customer needs and providing tailored solutions.
Having in-depth knowledge of the company’s products and services offered in order to explain features, benefits, and value propositions to potential customers and to cross sell in a global team environment.
Providing excellent post-sale support to ensure customer satisfaction, monitoring and reviewing customer sales activity and making strategy adjustments as needed.
Utilizing the EFW CRM to track customer interactions, manage leads, and update sales pipelines and maintain EFW expectations.
Establishing and nurturing relationships with new and existing customers, by facilitating regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges.
Preparing and presenting sales reports to managers to share feedback from customers to operational staff at multiple sites and locations to help improve products or services and ensure customers’ needs and expectations are met.
Staying informed about industry trends, competitors, and market conditions to assist in the development and reporting of competitive market analysis and using insights to refine sales strategies.
Prioritizing tasks and managing time effectively to balance prospecting, meeting, and follow-ups.
Keeping abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
Attending training sessions, workshops, and conferences regularly.
Meeting or exceeding minimum sales levels set as expectations for this role as laid out in the EFW sales plan.
Supporting and promoting company core values.
Regular attendance is required.
Complying with company C-TPAT and TSA security procedures.
Performing other duties as assigned.