Manager, Global Sales Revenue Operations

Wayfair LLC•Boston, MA

60d

About The Position

As a Revenue Operations Manager, you will play a crucial role in optimizing our Premier and Category sales. Your main goal is to improve sales efficiency and provide senior leaders with the insights they need to develop and implement a successful strategy. Reporting directly to the General Manager of the Premier and Category Sales, you will collaborate with senior leaders across Sales, Technology, Marketing, and Finance. You will be responsible for driving operational improvements, accelerating program goals, and enhancing the overall customer experience. If you are highly collaborative, analytical and have passion for process improvement, we want to hear from you!

Requirements

Demonstrable experience in revenue / sales operations, project / program management, strategy & operations, consulting, or similar roles supporting commercial teams (Sales, Customer Service, or Marketing) ideally in a digital / online setting.
A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience.
Effective project management skills, from ideation to completion, with the ability to manage timelines, synthesize stakeholder feedback, and deliver high-quality results.
Analytical and data-driven mindset, with the ability to translate insights into actionable strategies.
The ability to break down complex, ambiguous problems into clear, logical steps and actionable tasks for partner teams to execute.
A highly collaborative outlook to drive operational improvements and transformative projects, ensuring a cohesive vision and successful execution by exploring all needs and perspectives across teams.
Exceptional communication skills to clearly and concisely summarize business insights, tailoring the message to different audiences to enable swift business decisions.
Proficiency in Google or Microsoft Suite.

Responsibilities

Partner with Premier and Category Sales GM & others leaders to:
Deeply understand both qualitative and quantitative trends in the business through close collaboration with different functional leaders and strong knowledge of short/long-term KPI trends
Develop near-term action plans to address underperformance and/or accelerate positive trends, driving from problem statement through to implementation / adoption
Create long-term (6+ month) roadmap to accelerate channel / program performance, in conjunction with overall Consumer Sales OKRs, cross-functional resources, and headcount considerations
Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback
Coordinate resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)
Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)
Manage and coach a team responsible for executional tasks, ticket intake, project management, and detailed analytical pulls
Coach and develop team to enhance their performance and skillset, aligning their growth with strategic category sales initiatives to drive business performance and long-term success
Remove roadblocks while coordinating with cross-functional and complex stakeholders on behalf of the Sales team to ensure streamlined communication