Manager, Revenue Operations

Black Diamond Group•Scottsdale, AZ

6d•Onsite

About The Position

The Manager, Revenue Operations is responsible for leading and scaling our full-cycle Revenue Operations function — spanning Sales, Marketing, Customer Success (CS), and Product. Key areas of focus include optimizing our sales, marketing and customer success motions, thoughtfully introducing the tools, data, and processes that will support product-led growth (PLG) strategies throughout the company, integrating data driven insights into our growth strategies, partnering with senior leadership to define go-to-market (GTM) strategies including supporting the development of monetization and pricing strategies. This role is in the Office.

Requirements

Bachelor's degree in Business, Finance, Marketing, or related field.
5+ years of experience in Revenue Operations, GTM Operations, or Strategy, ideally within a SaaS or technology company.
Proven experience leading end-to-end Revenue Operations across Sales, Marketing, Customer Success, and Product teams.
Experience supporting or leading product-led growth (PLG) initiatives and integrating product usage data into GTM systems.
Strong analytical and strategic thinking skills; adept at building and interpreting dashboards, forecasts, and data models.
Proficiency with modern GTM and analytics tools (e.g., Salesforce, HubSpot, ZoomInfo, RegieAI or similar).
Exceptional cross-functional collaboration and communication skills, with the ability to influence at all levels of the organization.

Responsibilities

Leadership and GTM Alignment Lead and mentor the Revenue Operations team, fostering a culture of operational excellence, experimentation, and continuous improvement.
Serve as a strategic business partner to Sales, Marketing, CS, and Product leaders.
Drive alignment across GTM teams by ensuring shared definitions, consistent processes, and visibility into the full customer lifecycle.
Collaborate with Product and Data teams to evaluate how product usage signals can improve lead scoring, qualification, and sales prioritization.
Systems, Tools and Automation Own and optimize our revenue tech stack (i.e. Salesforce, HubSpot, Regie AI, etc.).
Maintain and enhance CRM workflows, automation, and data structures to support sales productivity and funnel efficiency.
Begin integrating product analytics and usage data into CRM systems.
Evaluate tools that support hybrid motions, such as in-product engagement or usage-based alerts, and introduce them as the business evolves.
Data, Reporting and Insights Build and maintain dashboards that provide actionable insights across the revenue funnel.
Support forecasting and performance analytics across all GTM functions.
Conduct ad-hoc analysis to help teams understand performance drivers and identify optimization opportunities.
Process Optimization Improve lead flow, routing logic, qualification criteria, and handoffs across Marketing, Sales, and CS.
Document and standardize sales-led processes such as opportunity management, forecasting, and account management workflows.
Identify bottlenecks in both existing sales-led and emerging self-serve/PLG funnels, and drive cross-functional solutions.
Enablement and Change Management Train GTM teams on new processes, systems, and workflows to ensure alignment and adoption.
Communicate upcoming system enhancements, workflow changes, and new insights in a clear, timely manner.
Act as a champion for continuous improvement, helping teams adapt as we evolve toward a hybrid GTM model.

Benefits

Building a diverse and inclusive team, supporting career growth and development.
Competitive base salaries.
Share Appreciation Rights program for salaried employees.
Paid vacation days and sick days.
An employee charitable donation program.
Hotel and travel discounts.
Comprehensive options for benefits, with cost-sharing between the company and the employee.
401K Matching program.

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