Manager, Global P2C Change Strategy & Activation

Salesforce•Indianapolis, IN

About The Position

Salesforce is seeking a Change Manager with Prospect to Cash (P2C) expertise to join the P2C Delivery and Activation function. This role will design and execute strategic change management initiatives, working with cross-functional teams including Delivery Domains Leaders, DET, Corporate Development, Strategy, and P2C business stakeholders. The primary goal is to ensure technology solutions meet the needs of Sellers and Operators, improving their experience, accelerating adoption, and driving business outcomes. The Change Manager will lead the people side of change for organizational and technology initiatives, focusing on understanding stakeholder needs, gathering feedback, and evolving change approaches to enhance engagement, adoption, and sustainable transformation. This is an individual contributor role reporting into the P2C Change Strategy & Activation team.

Requirements

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
8+ Experience driving project change workstreams and knowledge of P2C process areas and Agile project principles.
AI Fluency & Digital Curiosity: Demonstrates strong curiosity for emerging AI tools and the ability to apply them strategically across change management. Confidently leverages tools such as Claude, Gemini, Slack AI/Slackbot, and NotebookLM to accelerate change impact assessments, assess stakeholder and organizational readiness, synthesize feedback and insights, identify risks and trends, and inform targeted activation strategies. Brings a builder mindset, proactively experiments with new AI capabilities, and identifies opportunities to scale the speed, quality, and effectiveness of change.
Ability to multi-task across workstreams as needed and prioritize tasks based on defined program goals and achievements
Ability to collaborate and influence cross-functional teams in a large, matrixed organization
Change Management certification or equivalent experience (i.e., Prosci certified)
Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale

Responsibilities

Lead change management initiatives for medium to large-scale projects, ensuring smooth transitions, minimal user disruption, and effective adoption of both traditional and AI-powered solutions.
Translate business requirements into change impact assessments, incorporating AI-driven insights where applicable and oversee modifications to ensure proper change management control.
Identify and engage key stakeholders and persona groups, establishing clear communication channels to manage expectations, gather feedback, and highlight how AI-driven capabilities will enhance their workflows and processes.
Develop and execute change management strategies and plans that leverage AI insights to personalize communications, improve readiness, and maximize the return on investment of initiatives.
Drive cross-functional engagement by building strong relationships with key impacted persona groups, activating change champions, and aligning with senior leadership helping them understand the value of emerging AI capabilities and their role in sustained adoption.
Collaborate with PMO, DET and Business Stakeholders to integrate change management efforts into broader project plans to ensure alignment with organizational goals.
Support experience validation metrics, partnering with Change and Analytics teams to measure engagement, adoption, sentiment, and ROI leveraging AI-enhanced analytics where possible.
Identify themes and trends across qualitative and quantitative feedback, building dashboards and insights that drive continuous improvement across seller experience and adoption.
Provide regular updates on activity status to program leadership, collaborating to resolve risks and issues and ensure successful program progression.