Manager, Global Learning & Customer Education

Salary.com • Waltham, MA

1d • Hybrid

About The Position

The Manager, Global Learning & Customer Education is responsible for leading and overseeing the strategy, development, and delivery of learning programs, as well as managing the integration and innovation of learning technologies within the organization. This role focuses on creating an engaging and effective learning environment by ensuring high-quality course design, enhancing learner experiences, and supporting instructional staff in utilizing technology for teaching and learning. This position will track and assess learning metrics to ensure the organization meets its operational and strategic goals. They will build high-impact learning experiences and lead a distributed team responsible for developing both employee and customer-facing education. Successful candidates bring a strong foundation in instructional design, combined with a practical, outcomes-focused approach. They are skilled at simplifying complex concepts into clear, scalable learning experiences that drive meaningful business results.

Requirements

• Bachelor's degree
• Minimum of 5 years of experience in Learning & Development, Talent Development, HR Technology, or instructional design
• At least one year of supervisory experience
• LMS (Thinkific preferred)
• Strong collaboration skills

Responsibilities

• Develop engaging, high-impact learning across modalities (eLearning, live training, blended learning)
• Design and deliver customer-facing education programs, product training, and scalable learning experiences
• Partner with Marketing, Professional Services, Product, and Customer Success to drive adoption, engagement, and long-term value
• Lead onboarding for offshore BDR teams and U.S.-based employees
• Apply instructional design principles to create role-based, practical content
• Own LMS strategy, administration, and optimization
• Design and deliver instructor-led and virtual training
• Lead and develop a global team of instructional designers, trainers, and/or coordinators

Benefits

• 10 paid holidays and generous paid vacation time
• Free on-site lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees