Manager, Global Fulfillment and Transportation

Meta•Redmond, WA

About The Position

This role sits at the intersection of logistics execution, enterprise program management, and technology enablement. The Manager will lead a team responsible for both the day-to-day rhythm of Meta's global outbound fulfillment operations and the strategic programs that transform how those operations run — including agentic AI workflows, systems modernization, and process-to-software translation. The successful candidate will have direct experience in outbound fulfillment mechanics (order management, carrier strategy, 3PL execution, on-time delivery performance) while simultaneously capable of architecting the programs, systems, and AI workflows that make those operations faster, cheaper, and more resilient.

Requirements

10+ years in supply chain, logistics, or program management, with 3+ years managing managers or enterprise-scale program portfolios
Direct experience running fulfillment/transportation operations at scale AND managing complex cross-functional programs. Both are required
Track record of shipping consumer hardware across DTC, B2B, and retail/channel models. Experience with 3PL management, carrier negotiations, and multi-modal transportation
Proven ability to translate operational process gaps into system requirements and partner with engineering/IT to deliver software-enabled solutions
Experience leading or sponsoring AI/automation initiatives in an operations environment — not just piloting, but integrating into execution
Deep working knowledge of WMS, TMS, SAP, OMS, and EDI. Experience driving systems implementation programs
Experience communicating program status, risks, and decisions to VP-level audiences through presentations and dashboards. Comfortable presenting to VP-level audiences and building program dashboards

Nice To Haves

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Consumer electronics or hardware fulfillment experience
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
PgMP (Program Management Professional), PMP (Project Management Professional), or equivalent certification
Track record as the translator between operations teams and technology teams
Familiarity with NPI launch logistics, serialization, and Bill of Materials (BOM) driven fulfillment
Hands-on experience deploying AI agents, LLM-based workflows, or intelligent automation in supply chain environments

Responsibilities

Maintain accountability for global outbound KPIs: On-Time-In-Full (OTIF), On-Time-Delivery (OTD), On-Time-Ship (OTS), shortship rate, order cycle time, and customer delivery Net Promoter Score (NPS)
Partner with fulfillment managers on 3PL relationships — Service Level Agreement (SLA) governance, Quarterly Business Reviews (QBRs), Weekly Business Reviews (WBRs), and escalations — and carrier management including rate inputs, mode optimization, and transit performance
Ensure operational continuity across Direct-to-Consumer (DTC), Business-to-Business (B2B), and retail/channel fulfillment — each with distinct SLA constructs and cost structures
Bridge logistics operations and systems/engineering teams. Translate operational inefficiencies and process requests into structured system requirements and prioritized backlogs
Own the logistics software enablement roadmap. Identify where manual workarounds and spreadsheet-driven processes can become system-level solutions
Drive requirements, User Acceptance Testing (UAT), and rollout for logistics systems — Warehouse Management System (WMS), Transportation Management System (TMS), Order Management System (OMS), SAP, and Electronic Data Interchange (EDI) integrations
Lead the design and scaling of agentic AI workflows across outbound logistics: shipment exception triage, carrier selection, cost anomaly detection, vendor performance summarization, and proactive delivery risk alerting
Coalesce day-to-day logistics execution with AI-driven workflows — AI embedded in the operational rhythm, not run as a side project. Define human-in-the-loop vs. autonomous operating models with clear guardrails
Drive change management for AI adoption: training, Standard Operating Procedures (SOPs) for agent-assisted workflows, and measurable adoption KPIs
Own the program portfolio for Global Fulfillment & Outbound Transportation: NPI launches, 3PL transitions, network & country expansions, systems migrations, and cost transformation initiatives
Serve as the logistics program lead for every major hardware launch — readiness checklists, war rooms, risk registers, and retrospectives
Establish program governance: stage-gate reviews, executive dashboards, escalation protocols, and health scorecards
Program-manage cost reduction initiatives across freight, packaging, 3PL fees, and last-mile delivery. Track against annual Cost-Per-Unit (CPU) reduction targets
Drive network optimization: Distribution Center (DC) footprint analysis, mode optimization (parcel, Less-Than-Truckload, Full-Truckload, ocean, air), and carrier strategy execution
Build and develop a team of program managers and operations leads across regions. Hire program managers and operations leads with experience spanning logistics operations and technology enablement
Coach the team on stakeholder management, systems thinking, and AI fluency