Manager, Global Development Communications Operations
About The Position
The Manager, GD Communications Operations is responsible for managing the day-to-day execution, coordination, and operational delivery of Global Development (GD) communications activities within the Business Growth, Innovation and Advocacy (BGIA) team. This role partners with the Director, Global Development Strategy and Operations, the Sr. Director, GD Strategy & Operations, the VP, GD Bus Ops and Partnerships, and communications partners across GD to support the timely and effective delivery of communications that advance GD goals, strengthen culture, and reinforce key ways of working. The Manager oversees core communications operations, including management of the GD communications calendar, distribution lists, Home postings, SharePoint sites, newsletter article submissions, calendar invitations, town hall and meeting logistics, content preparation, approvals coordination, and follow-up on key deliverables. This role also serves as a liaison to the Home team and an operational resource for the GD Communications Council, helping maintain communications templates, processes, standards, and channel governance to support consistent messaging across the organization. The Manager supports the execution of key organizational communications and employee engagement activities, including town halls, Senior Manager forums, leadership meetings, newsletters, and people leader communications. Working closely with stakeholders across GD, this individual coordinates communications deliverables and logistics to help ensure employees receive clear, timely, and consistent information across channels. The Manager will also support the development, tracking, and reporting of communications metrics and key performance indicators, including quarterly communications KPIs, to drive continuous improvement and effectiveness across GD communications. The role provides additional support to the Director, Global Development Strategy and Operations as needed.
Requirements
- Minimum of a Bachelor's or master’s degree in communications, Journalism, Public Relations, Business, or a related field.
- 5+ years of experience in communications operations, internal communications, project management, business operations, or related disciplines, preferably within the pharmaceutical or healthcare industry.
- Excellent written and verbal communication skills, including strong editing, proofreading, formatting, and content preparation capabilities.
- Strong project management and organizational skills, with demonstrated ability to manage communications calendars, timelines, approvals, and multiple deliverables simultaneously.
- Experience managing communications channels and content distribution across platforms such as email, newsletters, SharePoint, Home, Viva Engage, town halls, and leader communications.
- Experience managing intranet or content management platforms, including SharePoint and/or Home site content updates.
- Experience developing and maintaining communications processes, trackers, metrics, and reporting tools to support operational excellence and continuous improvement.
- Ability to partner effectively with stakeholders across a global, matrixed environment and proactively follow up on open items to drive execution.
- Strong attention to detail and commitment to quality, consistency, and timely execution.
- Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Copilot.
- Ability to support a Credo-based culture, including an inclusive environment.
- Ability to travel up to 20% - Domestic and International.
Nice To Haves
- Area of Study: Journalism, public relations / public affairs, or related areas.
- Related Industry Experience: Experience supporting internal communications, communications operations, or employee engagement activities within a large, complex organization is preferred.
Responsibilities
- Manage the day-to-day execution of GD communications activities, including planning, drafting, formatting/editing, coordinating inputs and approvals, preparing content for distribution, sending emails, managing calendar invitations, and tracking what needs to go out and when.
- Maintain the GD communications calendar, global distribution lists, communications trackers, and follow-up processes to ensure timely execution and clear accountability.
- Manage GD communications channels and platforms in partnership with enterprise teams, including serving as liaison to the Home team, coordinating Home postings, maintaining GD SharePoint sites, supporting channel governance, and ensuring content is current, accessible, organized, and aligned to enterprise and GD standards.
- Support communications operations, reporting, and continuous improvement by developing, tracking, and reporting key performance indicators and metrics, including quarterly communications KPIs.
- Pull external engagement updates from the GD tracker for monthly updates to the Head of GD, maintain deliverables trackers, monitor progress against timelines, and identify opportunities to improve communications processes, templates, and standards.
- Support GD communications forums, meetings, and employee engagement channels, including coordinating monthly GD Communications Council meetings, managing monthly newsletter article submissions, supporting Senior Manager town halls and GD town halls, coordinating logistics for leadership forums and other meetings, and supporting people leader communications, toolkits, and related resources.
Benefits
- Annual performance bonus
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation - 120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington - 56 hours per calendar year
- Holiday pay, including Floating Holidays - 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave - 10 days
- Volunteer Leave - 4 days
- Military Spouse Time-Off - 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Manager
