Manager, Global CRM Strategy and Operations

Teleflex • Durham, NC

3d • $109,000 - $164,000

About The Position

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com. Global Functions – The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.Position SummaryLead the global CRM strategy as part of the Commercial Excellence function, driving consistent processes, effective system use, and actionable insights across global Business Units. This role partners with regional and functional stakeholders to define CRM use cases, guide implementation, and ensure CRM supports commercial growth objectives.

Requirements

• 5–7+ years in Commercial Excellence, Sales Operations, or Digital Transformation roles.
• Salesforce CRM experience: Understanding of the system and its capabilities, and an advanced knowledge of architectural and business process best practices
• Strong stakeholder management and communication skills across regions and functions.
• Demonstrated ability to translate commercial strategies into system and process capabilities.
• Experience working in matrixed, global organizations.

Nice To Haves

• Global CRM Vision & Roadmapping – Experience building multi-year CRM transformation strategies aligned with commercial and digital goals across regions.
• Change Management Expertise – Skilled in driving adoption across sales, marketing, service, and medical affairs teams in different geographies.
• Data-Driven Decision Making – Familiar with KPIs, dashboards, and performance frameworks to measure CRM effectiveness globally.
• Automation & AI Capabilities – Experience leveraging automation (e.g., workflow triggers, marketing automation, AI-driven insights).
• Cross-Cultural Collaboration – Comfort working across time zones, languages, and business cultures.
• Evangelism & Coaching – Ability to educate teams on CRM best practices and foster adoption.
• Adaptability & Curiosity – Open to evolving tech trends (AI, predictive analytics, patient engagement platforms).

Responsibilities

• CRM Strategy & Governance
• Define and own the global CRM strategy and development roadmap in alignment with enterprise and business unit commercial objectives.
• Establish governance frameworks and usage standards for CRM processes and data.
• Partner with CRM technical team and business stakeholders to ensure CRM technology aligns with business needs.
• Business Partnership & Enablement
• Collaborate with Global Business Units and regional commercial leads to identify high-value CRM use cases (e.g., lead management, opportunity forecasting, customer segmentation).
• Lead workshops to translate commercial strategies into CRM process and data requirements.
• Support adoption through change management, training, and best practice sharing.
• Implementation & Optimization
• Oversee deployment and enhancement of CRM tools and processes globally.
• Define and track KPIs to measure CRM adoption, data quality, and business impact.
• Champion continuous improvement and scalability of CRM solutions.
• Data & Insights
• Partner with analytics teams to ensure CRM data supports actionable commercial insights.
• Drive alignment between CRM and other commercial data sources (marketing automation, ERP, etc.)

Benefits

• medical
• prescription drug
• dental and vision insurance
• flexible spending accounts
• participation in 401(k) savings plan
• various paid time off benefits, such as PTO, short- and long-term disability and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees