Manager - Global Business Sales (East Region)

Glovis•Duluth, GA

6d•Onsite

About The Position

The Manager, Global Business Sales (East Region) position will be handling Key Client Accounts to manage and grow strategic customer relationships for our freight forwarding and NVOCC business. This role supports key accounts across ocean, air, warehousing, and multi-modal logistics, ensuring exceptional service while driving profitable growth.

Requirements

Strong communication, customer-management, commercial acumen, and negotiation skills
Solid understanding of international logistics (FCL/LCL, air freight, inland, drayage, customs, HBL/MBL)
Understanding of the full range of Freight Forwarding products and services
Ability to establish strategic customer plan and proceed new business developments/projects
Must be proficient with PCs
Ability to balance daily execution with long-term client strategy
Problem-solving skills with ownership and urgency
Bachelor's Degree
7 - 10 years of experience relating to Freight Forwarding, NVOCC Operations, Business Development
1- 3 years of supervisory experience

Nice To Haves

Experience with TMS/CRM systems
8 - 13 years of experience relating to Business Management and/or Business Development

Responsibilities

Serve as the primary or secondary point of contact for assigned key clients, ensuring service excellence and proactive support
Manage customer KPIs, conduct business reviews, and lead retention/growth strategies
Identify and develop new business opportunities across ocean, air, inland, and any other value-added services
Coordinate internally with Operations, Customer Service, Pricing, and Carrier Teams to resolve escalations
Prepare quotes, RFQ responses, and commercial proposals
Monitor market trends and competitive activity to strengthen client value
Maintain accurate CRM activity and reporting
Collaborate with internal teams to enhance service offerings and align with global customer trends
Lead cross-functional projects to optimize global-to-local supply chain integration
Provide market intelligence to support investment decisions in infrastructure and capacity
Lead implementation of new accounts including contract setup, integration, and training
Support issue resolution and act as escalation point for complex customer concerns
Develop long-term account plans focusing on mutual growth, innovation, and partnership
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement