Manager, Gateway Clearance - (Licensed Customs Broker - LCB)

DHL Express (USA), Inc.•Erlanger, KY

2d•Onsite

About The Position

DHL Express is seeking a qualified Manager, Gateway Clearance with a U.S. Customs Broker License. This role is crucial for ensuring compliance with Customs and Participating Government Agencies while maintaining efficiency in the daily operations of Clearance Agents. The Customs Clearance Manager is a key element of DHL's vision to connect people and improve lives through global commerce. Reporting to the Senior Clearance Manager, this position is responsible for providing leadership, ensuring efficient production, and maintaining stability in dynamic environments. The ideal candidate will excel in coaching, motivating, and directing teams.

Requirements

U.S. Customs Broker License required.
Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role
Demonstrated success in leading, supervising, managing, motivating and developing staff
Ability to plan, organize and manage multiple tasks and set priorities
Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from management, employees and customers
Proficiency in Excel, Word and Power Point
This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Responsibilities

Provide expert advice to both internal and external customers
Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
Actively seek out, develop and implement process improvement opportunities for the business
Ensures all policies and procedures are consistently administered
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Responsible for meeting key performance indicators and targets
Manages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate roles
Ensures performance planning, coaching, and evaluation occurs per policy